Shift Leader

Role overview

The Shift Leader supports restaurant service by ensuring food and beverage orders are handled accurately and delivered to the right guest. This includes carrying trays from the kitchen to tables, checking that each plate or drink matches the ticket and any special instructions, and confirming that customer orders are complete before serving. The role also involves calculating guest bills using point-of-sale or cash register style equipment.

Key duties

• Move large trays of food from the kitchen to guest tables safely and efficiently.
• Verify that every order matches the ticket, including modifications and special requests.
• Serve the correct items to the correct table number.
• Check food and beverages while in transit to ensure accuracy and completeness.
• Calculate bills for food and beverage service and confirm that orders are complete.
• Operate register-like systems or devices to total charges.

Service and operational expectations

• Apply established quality systems and quality control practices.
• Support customer service across different guest touchpoints and channels.
• Contribute to a productive, improvement-oriented work culture.
• Deliver service in line with the brand’s service vision.
• Follow food safety, hygiene, and sanitation procedures at all times.
• Help run service operations smoothly and maintain a clean, ready-to-serve environment.
• Interact professionally with food and beverage guests and provide attentive service.
• Respond effectively to service issues and solve operational problems as they arise.
• Project a polished, positive, and professional image.
• Offer proactive, guest-focused service and support safety and security for visitors.
• Use basic computer functions and tablet applications needed for service operations.
• Work successfully in a diverse hospitality setting.

Schedule and working conditions

This is a full-time, non-management position at the Singapore property. The role is based onsite and requires availability for split shifts, weekdays, and public holidays.

Education and experience

A high school diploma or G.E.D. equivalent is preferred. Candidates should have less than 1 year of related work experience. No supervisory background is required, and no license or certification is needed.

Equal opportunity

The employer states that it is an equal opportunity organization and welcomes applicants from all backgrounds, including people protected under applicable law. It emphasizes inclusion, non-discrimination, and a workplace where different experiences and perspectives are valued.

About the employer

The hospitality group describes its hotels as focused on thoughtful service, innovation, and guest comfort. Its luxury portfolio highlights a culture built around associate well-being, training, development, recognition, camaraderie, and opportunities to grow within a global brand family.

Brand culture

The luxury brand associated with the role emphasizes that associates come first, with a strong focus on confidence, creativity, authenticity, intuition, and holistic well-being. It presents the workplace as one that supports personal growth, training, and a strong sense of community.