ServiceNow Manager

Company Overview

Deloitte in New Zealand offers an inclusive environment where curiosity, passion, and impactful work come together. Joining our Enterprise Technology & Performance team in Wellington, you will be part of a ServiceNow practice dedicated to helping organizations enhance workflow and service delivery.

Role Summary

As a vital member of the ServiceNow team, you will collaborate with clients to understand their challenges and craft tailored solutions using the ServiceNow platform. Your expertise will contribute to streamlining operations across various functions, while working within a skilled, collaborative team committed to excellence and innovation.

Key Responsibilities

• Provide deep knowledge on ServiceNow modules including ITSM, ITOM, HRSD, SPM, CSM, SecOps, and GRC.
• Lead client workshops to gather and translate business requirements into development tasks.
• Create and sustain thorough documentation for system configurations, integrations, and processes.
• Advise clients on best practices for ServiceNow upgrades, patch management, and system maintenance.
• Serve as Scrum Master for ServiceNow projects, applying Agile principles to ensure timely delivery.
• Monitor sprint progress and communicate updates to meet client expectations.
• Engage effectively with both technical and non-technical stakeholders, demonstrating strong communication skills.
• Develop and maintain trusted partnerships with key stakeholders, including government bodies.
• Keep abreast of the latest ServiceNow technologies and industry trends, providing thought leadership.
• Mentor team members to encourage growth, collaboration, and innovation.

Candidate Profile

• A minimum of 5 years consulting experience focused on ServiceNow implementations.
• Proven leadership experience in consulting environments.
• Experience with public sector or governmental clients is advantageous.
• Familiarity with ITIL processes along with relevant certifications.
• Mandatory certifications include ServiceNow Certified System Administrator and Certified Implementation Specialist in core modules such as ITSM or ITOM.
• Possession of ServiceNow Expert certification is highly desirable.
• Strong practical understanding of Agile frameworks such as Scrum, Kanban, and sprint delivery methodologies.

Company Culture and Benefits

Deloitte in Aotearoa honours Te Tiriti o Waitangi and acknowledges Māori as the Indigenous people. The organisation values diverse perspectives and fosters an environment where every individual can thrive and develop.

• Flexible working arrangements designed to suit employee and client needs.
• Subsidised professional qualifications and memberships.
• Healthcare and income protection insurance benefits.
• 22 days of annual leave.
• Social and wellness activities including sports teams, community volunteering, and sustainability initiatives.
• A supportive culture focused on wellbeing, inclusion, and personal connection.

Equal Opportunity and Application Awareness

We welcome applicants from diverse backgrounds and encourage those passionate about this role to apply, even if every criterion is not perfectly met. Candidates should be cautious of phishing attempts and verify communications by contacting Deloitte directly.