Senior TS Technician

Overview

The Senior TS Technician role involves providing onsite technical assistance, maintenance, and administrative support for end-user computing devices and IT infrastructure within Qatar Airways offices and remote locations. The technician will manage hardware and software including desktops, laptops, mobile devices, and peripherals, ensuring secure and efficient performance. Responsibilities cover device deployment, operating system installations, application distribution, incident resolution, and escalated support while maintaining service level agreements and delivering excellent customer service.

Key Responsibilities

• Install, configure, maintain, and support end-user hardware and software systems.
• Provide onsite troubleshooting and technical support for hardware, software, OS, and networking issues at Qatar Airways sites.
• Perform OS installations, upgrades, system imaging, and recovery tasks.
• Deploy and maintain enterprise applications and endpoint security tools.
• Collaborate with internal IT teams to ensure smooth end-user computing service operations.
• Offer Tier 2 support and escalation assistance to Service Desk and regional teams as per defined SLAs.
• Manage delivery, installation, relocation, and replacement of user devices and peripherals across offices and remote sites.
• Adhere to ITIL processes for incident management, service requests, asset and change management.
• Liaise with vendors for warranty repairs, hardware replacements, and break-fix actions.
• Keep accurate records of incidents, service requests, assets, and technical documentation.
• Prepare daily and weekly operational reports summarizing activities, pending tasks, risks, and service metrics.
• Support Mobile Device Management (MDM) platforms and enforce endpoint compliance.
• Ensure compliance with organizational security policies and standards.

Qualifications and Experience

• Diploma or certification in Computer Engineering, IT, or Hardware Engineering.
• Minimum of 2 years experience in End User Computing, Desktop Support, or Technical Support roles.
• Strong knowledge of Microsoft Windows OS (Windows 10/11), iOS, and macOS.
• Experience in OS Deployment (OSD), imaging, and application rollout.
• Familiarity with Mobile Device Management solutions such as Microsoft Intune or Workspace ONE.
• Knowledge of Microsoft Active Directory, Azure Active Directory (Entra ID), and Group Policy management.
• Proficiency supporting laptops, desktops, printers, peripherals, and mobile devices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with ITSM tools like ServiceNow or BMC Remedy.
• Knowledge of endpoint security tools and compliance procedures.
• Strong troubleshooting and analytical capabilities.
• Customer service orientation with proactive, professional communication skills.
• Ability to provide support beyond standard working hours as operational needs require.
• Familiarity with asset and lifecycle management and Office 365/M365 installation and support.

Additional Information

Join Qatar Airways Group and be part of a global, fast-growing company offering opportunities to develop skills and face rewarding challenges. The role demands dedication to high-quality service and collaboration within a dynamic international community. The closing date for applications is July 26, 2026.