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About the Role

We are seeking a Senior Technical Specialist to join Noovy, a company revolutionizing hotel operations via innovative Property Management Software (PMS). This fully remote, full-time position based in Europe offers an engaging opportunity to lead sophisticated technical projects within the HotelTech industry.

Key Responsibilities

Own and drive intricate PMS implementations, including multi-property launches.
Provide expert-level L3 support, resolving complex technical issues involving PMS, Channel Managers, OTA systems, and other third-party integrations.
Oversee OTA connectivity integration and maintenance with platforms like Booking.com, Expedia, Airbnb, SiteMinder, and others.
Analyze API logs to diagnose and uncover root causes across diverse systems.
Partner closely with the Development team by crafting detailed bug reports, verifying fixes, and aiding product enhancements.
Lead significant data import and migration initiatives.
Continuously monitor system health to detect and preempt recurring technical problems.
Develop comprehensive technical documentation, implementation guides, and knowledge base resources.
Mentor and coach Junior and Mid-level Technical Specialists to foster skill development.
Contribute to ongoing improvements of technical support workflows and methodologies.

Candidate Requirements

Minimum 5 years of experience in technical support, implementation engineering, or systems configuration within a SaaS setting.
Hands-on background with Property Management Systems (PMS) or hotel technology software.
Firm grasp of OTA connectivity, channel management, and hospitality integration frameworks.
Proven experience working with platforms such as SiteMinder, Booking.com, Expedia, Airbnb, or equivalents.
Track record of leading complex hotel implementations and enterprise-scale rollouts.
Strong analytical capabilities including expertise in API log evaluation and technical troubleshooting.
Experience collaborating with development teams on bug analysis and contributing to product improvement cycles.
Excellent communication skills for engaging technical and non-technical audiences.
Previous mentoring or coaching roles are highly valued.

Preferred Skills

Familiarity with tools and technologies like Postman, JSON, XML, SQL, or Python.
Understanding fiscal or invoicing system integrations.
Knowledge of hospitality industry regulations throughout the EMEA region.
Experience handling data migration and ETL processes.

Compensation and Benefits

Competitive gross salary up to €3,500 per month, commensurate with experience.
Fully remote working arrangement.
25 days of paid vacation per year.
Opportunity to contribute to a rapidly expanding HotelTech company.
Work with global hotel groups and advance knowledge in hospitality technology.
Collaborative team environment with ample growth potential and ownership opportunities.

Senior Technical Specialist - Hotel Technology (PMS)