Senior Manager Ground Services Network Operations

Overview

Qatar Airways is seeking a Senior Manager for Ground Services Network Operations based in Doha. This leadership role involves strategic oversight of network operations across the region, ensuring alignment with Ground Services strategy and corporate vision. The role focuses on maintaining regulatory compliance, driving operational excellence, and delivering exceptional customer experience. The manager will be responsible for station lifecycle management including launches, closures, training, budgeting, and safety.

Key Responsibilities

• Coordinate and implement new station launches, ensuring thorough preparation, staffing, training, branding, and contingency planning for seamless operations.
• Serve as the primary escalation contact for Ground Services policy inquiries, providing expert guidance and validating policies with data to meet station requirements.
• Transform corporate objectives into actionable plans for regional and local implementation to boost operational excellence and customer satisfaction.
• Manage airport operations across regions to optimize efficiency, control costs, comply with safety protocols, and oversee customer service, check-in, baggage handling, ramp operations, and disruption responses.
• Lead workforce development efforts including training, succession planning, and retention strategies supporting sustainable growth.
• Ensure consistent delivery of superior customer service through station management teams to maintain competitive ground service offerings.
• Monitor KPIs and SPIs such as On-Time Performance and baggage handling via rigorous station oversight and strategic direction.
• Plan and execute new airport operations aligned with corporate expansion, ensuring readiness and budget compliance prior to launch.
• Administer and monitor regional and local airport budgets, maintaining financial discipline within approved limits.
• Respond effectively to audits and address any exceptions promptly while maintaining high service standards.
• Oversee performance of third-party agents and suppliers to improve quality and efficiency without sacrificing service levels.
• Manage emergency response plans to ensure preparedness and regulatory compliance.
• Provide support and guidance to Airport and Regional Managers on operational, administrative, and financial challenges. Facilitate induction and coaching for new managers.

Qualifications and Experience

• Bachelor’s degree combined with at least 12 years of management experience within airlines, airports, or ground handling operations.
• Minimum 5 years in a management role specific to airline and airport operations.
• Deep expertise in ground handling services with a strong operational background.
• Experience managing dispersed teams across multiple countries.
• Proficient in data analysis and resource planning fundamentals.
• Prior involvement in leadership development is advantageous.

Additional Information

Qatar Airways is a global brand known for rapid growth and pioneering efforts in the aviation sector. This role offers an opportunity to impact a wide international network and be part of a dynamic, ambitious community devoted to excellence and innovation. The company promotes a culture where challenges are embraced as opportunities for growth. This position is integral to sustaining Qatar Airways’ reputation for operational excellence and customer service superiority.