Senior Admission Counsellor

Position Overview

As a Senior Admission Counsellor, your main role will be to connect with potential students, accurately evaluate their interests and eligibility, and coordinate sessions with Admission Counsellors to guide them through upGrad’s educational programs for public universities in Germany and Italy.

Key Responsibilities

• Initiate timely outreach to assigned prospective students using an automatic dialer communication system.
• Assess and qualify leads by understanding their motivations, educational needs, and suitability for upGrad’s programs.
• Develop trust and rapport by actively listening and communicating clearly to potential learners.
• Arrange Video Counselling sessions between qualified leads and Admission Counsellors to advance enrollment processes.
• Manage the scheduling logistics to ensure seamless communication between potential learners and counsellors.
• Accurately document all interactions and follow-up actions within the CRM platform.

Required Qualifications and Experience

• A minimum of 2 years of sales experience within the EdTech sector, with preference for those having Study Abroad experience.
• At least 1 year of continuous employment at a single organization.
• Graduation degree is mandatory.
• Experience working a 6-day workweek schedule.
• Currently working as an individual contributor.
• Demonstrable history of achieving sales targets.

Skills and Competencies

• Exceptional verbal communication skills with strong fluency in English.
• Ability to effectively listen, empathize, and build confidence with prospective students.
• Persuasive communication aimed at encouraging attendance in Video Counselling sessions to support enrollment decisions.
• Proficiency in MS Office and customer relationship management (CRM) software for administrative and reporting responsibilities.

Performance Metrics

• Engage in at least 300 minutes of call time daily with leads.
• Successfully schedule five Video Counselling sessions with prospective students every day.
• Connect with a minimum of 80% of assigned leads daily.
• Continuously meet and surpass weekly revenue targets.

Why Join upGrad?

• Be part of a global organization with over 25 offices and more than 5,100 professionals impacting education worldwide and locally.
• Work for a recognized leader in EdTech, honored as India's No.1 startup by LinkedIn and acknowledged by top educational and industry organizations globally.
• Benefit from extensive growth and development opportunities within a supportive and resource-rich environment.