Salesforce Support Specialist

Role Overview

We are looking for a knowledgeable and committed Salesforce Support Specialist to join our energetic team. This position involves administering, supporting, and enhancing our Salesforce environment to ensure it aligns well with business processes and user requirements. You will collaborate closely with stakeholders from business units, IT teams, and various cross-functional groups to manage platform functions, troubleshoot issues, implement system improvements, and drive the ongoing development of our Salesforce ecosystem.

Key Responsibilities

• Deliver day-to-day salesforce platform administration and support, ensuring timely handling of user inquiries, incidents, and support tickets.
• Oversee management of Salesforce user profiles, accounts, roles, permission sets, sharing rules, and access permissions.
• Investigate and resolve system incidents and issues related to Salesforce.
• Support continuous enhancement and configuration updates within Salesforce.
• Collaborate with business users, IT infrastructure, developers, and other stakeholders to address Salesforce needs.
• Assist in planning, testing, deploying, and documenting Salesforce changes and upgrades.
• Maintain data integrity by performing validation, cleansing, and upkeep operations within Salesforce.
• Support data-related operations such as import, export, migration, and integration tasks as needed.
• Manage Salesforce release processes including version upgrades and regression testing.
• Oversee integrations of Salesforce with other business systems and applications.
• Develop and update technical and system documentation, user guides, and standard operating procedures.
• Facilitate knowledge transfer and provide guidance to users and team members to promote efficient platform use and continuous learning.
• Handle production incidents and participate in problem and root cause analysis for recurring Salesforce issues.
• Perform additional Salesforce administration and support duties as required.

Qualifications and Skills

• Demonstrated experience in Salesforce administration or related application support roles.
• Proficient with Salesforce Sales Cloud or similar Salesforce platforms.
• Strong understanding of Salesforce configuration elements such as objects, fields, layouts, record types, validation rules, flows, reports, dashboards, and security mechanisms.
• Experience managing user access including roles, profiles, permissions, and sharing settings.
• Skilled in troubleshooting and managing Salesforce platform issues and support processes.
• Analytical mindset with ability to convert business requirements into Salesforce solutions.
• Experience in Salesforce data management including imports, exports, cleansing, and migration.
• Knowledge of Salesforce integrations and APIs is beneficial.
• Familiarity with Salesforce automation tools, particularly Flow, is advantageous.
• Salesforce Administrator certification preferred.
• Experienced working with global teams and cross-functional stakeholders.
• Excellent communication, collaborative skills, and problem solving capabilities.
• Detail-oriented with capacity to prioritize multiple tasks in a dynamic environment.

Why Join Us?

• Join an innovative, forward-thinking team specializing in data management and cloud solutions.
• Engage with top-tier enterprise platforms including Salesforce, Microsoft, and Google.
• Experience a culture that encourages personal growth, passion, and creativity.
• Participate in a diverse and inclusive global workplace.
• Contribute to impactful technological projects and ongoing platform enhancements.

Additional Information

All personal data collected during the application process will be handled in strict accordance with applicable data protection laws and our Privacy Notice.