Reservation Agent

Company Overview

Join a hospitality brand within the Accor family, which spans more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. The organization emphasizes confidence in its people, creates room for growth, and values every interaction that helps build a positive experience for guests, coworkers, and the planet. It promotes a responsible hospitality approach and invites you to become a Heartist®, letting passion and care shape the guest journey.

Role Overview

As a Reservation Agent, you will be the first point of contact in shaping an outstanding guest experience. Your role is to make guests feel welcomed and to help set the tone for the service they can expect upon arrival.

Key Responsibilities

• Deliver warm, attentive, and professional service consistently.
• Maximize revenue by guiding guests toward suitable options and encouraging upgrades where appropriate.
• Share information about hotel facilities and support guests with questions or special requests.
• Handle room bookings, enter rooming lists, and keep reservation details current and accurate in the system.

Candidate Profile

The ideal applicant is guest-oriented, has strong people skills, and can solve problems effectively. Prior experience is considered an advantage. Familiarity with Opera or a similar property management/reservation system is preferred. Strong English communication is required, and knowledge of additional languages is beneficial.

Benefits and Growth

• Discounted hotel rates through an employee benefit card across the Accor network.
• Access to learning and development programs through the company academies.
• Opportunities to build your career within the property and internationally.
• The chance to contribute to social responsibility initiatives, including Planet 21.

Additional Information

This position is based in Al Corniche, Eastern, Saudi Arabia. The role is full-time and onsite. Experience is valued as an advantage, though no specific minimum duration was stated. No salary or stipend information was provided.