Regional Director - Western Canada

Position Overview

First General Services is seeking a highly capable Regional Director to lead operations in Western Canada. This leadership role involves ensuring excellence in service delivery across multiple offices in the region. The Regional Director acts as a key brand representative, maintaining brand integrity through frequent on-site engagements with local offices.

Key Responsibilities

• Manage and oversee service delivery performance metrics within Western Canada offices.
• Serve as a liaison for communication and implementation of corporate-level initiatives throughout the region.
• Proactively address and resolve any service escalations to uphold client satisfaction.
• Represent and protect the company’s brand through regular in-person meetings and office visits.

Required Skills and Qualifications

• Excellent verbal and written communication skills coupled with strategic thinking capability.
• Proficient with Microsoft Office suite along with specialized tools such as Xactimate and Xactanalysis.
• Strong organizational aptitude paired with a professional manner and a positive, enthusiastic attitude.

Additional Information

This opportunity offers a challenging yet rewarding career path for the right candidate committed to operational excellence and leadership in the insurance claims industry.