Receptionist/Housekeeper - Fraser Street

About Us

G’day Group is a prominent Australian tourism company managing Discovery Parks, Resorts, and the G'day Rewards loyalty program. With a workforce of over 2000 across the nation, it operates the largest network of parks in Australia, dedicated to delivering an outstanding customer experience.

Role Overview

We are recruiting a Front Office Receptionist/Housekeeping Attendant who will serve as the friendly face of our park. This versatile position involves duties in both front office and housekeeping teams.

Primary Responsibilities

• Deliver exemplary customer service consistently.
• Manage guest check-in and check-out procedures accurately.
• Utilize the park’s booking system to reserve accommodations and oversee accounts.
• Collaborate with housekeeping to monitor accommodation readiness.
• Provide guests with information about the property and nearby attractions.
• Perform day-to-day administrative tasks in the office.
• Build and maintain positive relationships with park staff, residents, and visitors.
• Demonstrate meticulous attention to detail and a strong commitment to cleanliness.
• Work independently and efficiently.
• Apply excellent time management skills.
• Be flexible to work across a 7-day roster including weekends and public holidays.
• Hold a valid current driver’s license.

Candidate Profile

• Experience in front office and/or housekeeping roles within hospitality.
• Passionate about delivering superior guest experiences.
• Competent computer skills; familiarity with RMS or similar reservation systems is advantageous.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions with accuracy.
• Highly organized with an eye for detail.
• Positive and enthusiastic demeanor.
• Willingness to work weekends, public holidays, and evenings as required.
• Possession of a valid driver’s license is essential.

Additional Information

Candidates must consent to a Federal Police Clearance before employment confirmation. The role includes physical tasks such as frequent manual handling (lifting up to 20 kg), kneeling, squatting, handling chemicals, and the use of machinery.

Benefits

• Discounted accommodation at more than 300 G'day Group holiday parks nationally.
• Discounts through G’day Rewards partners.
• Recognition awards for service.
• Access to an Employee Assistance Program.
• Opportunities for internal promotion and career growth.

ESG Commitment

The G’day Group is dedicated to Environmental, Social, and Governance principles, striving to maintain a safe, respectful, and inclusive workplace. The company aims to give back to local communities and protect the environment as part of its evolving five-year ESG strategy.