Receptionist

About the Role

Join our team at Perle Oban Hotel & Spa located in the scenic seafront town of Oban, Argyll. This historic yet stylish four-star hotel offers a blend of Victorian charm and modern comforts, including elegant rooms, quality dining focused on Scottish cuisine and seafood, and a relaxing spa center. We're seeking a warm and professional Receptionist to become the initial friendly face for our guests, ensuring their experience starts positively and continues smoothly.

Key Duties

• Warmly greet guests and manage the check-in and check-out procedures efficiently.
• Respond politely and promptly to guest questions in person, over the phone, and by email.
• Accurately handle bookings, payments, and billing tasks.
• Coordinate with housekeeping, food and beverage, and other departments to maintain seamless operations.
• Keep the reception and lobby clean and welcoming to all visitors.
• Provide assistance with guest requests, share local insights, and offer personalized services.
• Support the Reception Supervisor or Manager with daily front desk activities as needed.

Qualifications and Skills

• Prior experience in hospitality or customer service is desirable but not mandatory as full training is offered.
• Excellent communication skills paired with a friendly, approachable demeanor.
• Strong organizational abilities and a keen eye for detail.
• Comfortable using computers and hotel reservation systems; training will be provided.
• Ability to remain calm under pressure and solve issues quickly.
• A keen enthusiasm for the hospitality industry and creating exceptional guest experiences.

Salary and Benefits

• Hourly wage of 13.45 GBP.
• Additional 1.00 GBP housing allowance for employees who do not require accommodation.
• Participation in tip and service charge sharing.
• 28 days paid annual leave.
• Subsidized staff accommodation available for those interested.
• Enrollment in company pension scheme.
• Complimentary access to Atlantis swimming pool and gym facilities.
• Employee Assistance Program and cycle to work scheme.
• Staff discounts on Perle Hotels’ accommodations, dining options, and spa services.
• Discounted rates for friends and family across the hotel group.
• Referral bonus scheme for recommending new employees.