Quality Outcomes Specialist - Hospice

About the Role

At VitalCaring, we dedicate ourselves to transforming lives and fostering hope through authentic compassion. The Quality Outcomes Specialist (QOS) plays a pivotal role by leading quality and outcome initiatives within their designated region and managing the organization's comprehensive outcomes measurement and reporting program. This role actively embodies our core values: trustworthiness, capability, compassion, proactivity, and a mission-driven mindset. Every interaction provides an opportunity to make a meaningful impact as we nurture a culture centered on genuine care.

Key Responsibilities

• Lead educational efforts regarding home health and hospice best practices aligned with regulations and company policies, serving as a key resource for both regional and local leadership.
• Review, analyze, and train branch personnel to ensure clinical documentation is thorough, accurately reflects care provided, complies with regulatory standards, and focuses on enhancing patient outcomes.
• Provide practical recommendations to optimize electronic medical records, including workflow and coordination notes, to enhance documentation quality.
• Utilize strong interpersonal and communication abilities to facilitate desired results.
• Support training and integration of supplementary software applications aimed at streamlining operational workflows and improving care delivery.
• Maintain up-to-date knowledge of evidence-based clinical guidelines, organizational protocols, and policies; collect and analyze data to collaborate with local leaders in pinpointing improvement opportunities concerning metrics such as CAHPS, OASIS QRP, HOPE and HCI, Value-Based Purchasing, Outcome and STAR ratings, documentation deficiencies, and process measures.
• Implement a tiered quality support system for assigned agencies, ensuring regular engagement based on performance tiers: monthly for Tier 1 (highest rating), biweekly for Tier 2, and weekly for Tier 3 agencies.
• Ensure continuity, quality, and safety of services in strict compliance with regulatory standards.
• Provide Quality Assurance and Performance Improvement (QAPI) support to agencies.
• Promote collaboration and communication among clinical and non-clinical teams to achieve organizational goals.
• Cultivate a positive, cooperative work atmosphere incorporating operations, clinical, and quality personnel.
• Advance professional and technical expertise through ongoing education and participation in workshops.

Qualifications

• Licensed Registered Nurse or Physical Therapist, with licenses valid in all states within the assigned territory.
• Valid driver's license for state of residence, dependable transportation, and current auto liability insurance.
• Preferably at least 3 years of experience in Quality Assurance and Performance Improvement (QAPI), clinical leadership, or education within home health or hospice environments.
• Familiarity with OASIS and/or HIS/HOPE data collection is mandatory.
• Experience using Homecare Homebase software is preferred.
• Willingness and ability to travel up to 50% within the assigned region.
• Solid understanding of publicly reported quality metrics and patient satisfaction measures.
• Demonstrated current knowledge of Medicare regulations and Conditions of Participation applicable to Home Health or Hospice care.
• Proficient with Microsoft Teams, Excel, Word, and Outlook, and quick to learn new software tools.
• Superb communication skills and the ability to work well with people.