Public Areas Attendant

Role Overview

The Public Areas Attendant is tasked with delivering an outstanding level of guest service that surpasses expectations, while maintaining cleanliness and presentation standards throughout the property. Although the position primarily focuses on specific duties, flexibility to support various departments is also expected.

About the Employer

Novotel Christchurch Airport, operated by Hind Management Group under the Accor franchise, is committed to providing warm hospitality aligned with Novotel's brand and the Accor Heartist principles. Our team is driven by values: caring for colleagues and guests, doing the right thing, and fostering teamwork.

Key Responsibilities

• Thoroughly clean and maintain all back-of-house areas ensuring hygiene and order.
• Keep front-of-house public spaces including the gym spotless and well-presented.
• Complete special cleaning assignments and additional tasks as instructed.
• Assist Executive Housekeeping Manager and Supervisors with related duties and projects.
• Greet guests warmly, provide assistance such as directions, and work discreetly to minimize disturbance.
• Safeguard guests' and employees' personal information and handle lost & found items following protocols.
• Service guest rooms and public areas adhering to hotel cleaning standards and health and safety regulations, using appropriate cleaning agents.
• Maintain a positive and enthusiastic approach in communications with co-workers and management.

Qualifications and Attributes

The ideal candidate enjoys teamwork, thrives in a busy setting, and pays close attention to details. A welcoming attitude and reliability in following procedures are essential.

Employee Benefits

• Access to discounted hotel stays, restaurants, and spa services across the network, with some offers extended to friends and family.
• Recognition as an Employer of Choice 2022.
• Provided meals and uniform, with free parking availability.
• Competitive remuneration complemented by industry-leading long service rewards and anniversary bonuses.
• Comprehensive training opportunities including on-the-job coaching, online resources, and group workshops.

Additional Information

This full-time position requires a minimum commitment of 30 hours per week.
Hind Management promotes inclusivity and welcomes applications from diverse candidates, including those with disabilities and neurodivergence. Assistance for application access needs is available.
The company embraces cultural values reflected in the phrases: "E manawanui ana tātou" (We care), "Ka mahi tahi tātou" (We work together), "Ka whai tātou i te tika" (We do the right thing), and "He kura te tangata" (We are all valued).