Product Operations Lead

About lululemon

lululemon is a pioneering company specializing in performance apparel for yoga, running, training, and other fitness activities. Known for advanced technical fabrics and functional designs, the brand focuses on creating transformative products and experiences that empower individuals to move, grow, connect, and live well. Their success stems from innovative products, strong retail presence, commitment to employees, and meaningful community connections. The company prioritizes fostering an equitable, inclusive, and growth-oriented culture to build a healthier future.

Benefits & Perks

At lululemon, employee well-being is a priority. Beyond competitive base pay and team bonuses, they provide paid time off, significant employee discounts, fitness and yoga classes, a parenthood top-up program, and opportunities for personal and professional growth. Availability of these perks may vary by location and employment status, with the company reserving the right to modify benefits without prior notice.

Role Overview

The Product Operations Lead holds a crucial role within the store leadership team, driving implementation of product strategies, managing inventory operations, and overseeing the back-of-house product organization. They lead inventory adjustments, ensure both the sales floor and storage are efficiently stocked and arranged, and contribute to team member performance reviews, hiring, and coaching. When on the sales floor, they deliver exceptional customer service and technical product knowledge.

Primary Duties

• Work closely with store leadership to realize product strategies.
• Proactively organize and lead inventory processing and accuracy in alignment with established procedures.
• Manage execution of product-related tasks such as pull backs, consolidations, and repricing.
• Implement omnichannel initiatives like ship-from-store following company guidelines.
• Create engaging and productive environments during inventory shifts for team involvement.
• Lead actively on the sales floor to address operational, team, and guest needs dynamically.
• Monitor product stock levels and communicate insights to support sales and product availability strategies.
• Analyze daily sales data to advise leadership on product focus areas and pricing decisions, especially for outlet stores.
• Bring product stories to life for enhanced guest experiences.
• Participate in recruitment, selection, onboarding, and training processes.
• Support team development through feedback, coaching, recognition, and hands-on learning.
• Foster a respectful, inclusive team atmosphere by building supportive relationships.
• Lead by example on the floor to ensure guests receive knowledgeable technical product guidance and outstanding service.

Candidate Requirements

• Legal authorization to work in the store's country.
• Reliable transportation to reach assigned store locations.
• Availability to work variable shifts including mornings, afternoons, evenings, weekends, holidays, and potentially early mornings or overnight shifts compliant with local laws.
• A minimum of one year professional experience.
• Background in inventory management, product or visual merchandising, stocking, or planning and logistics involving business technologies.
• Experience leading, mentoring, delegating tasks, or implementing processes with others.

Preferred Qualifications

• High school diploma or equivalent, or higher.
• Experience in retail, sales, distribution centers, or warehouse operations.
• Capability in interpreting business reports and data to guide decision-making.

Desirable Personal Attributes

• Champion inclusivity and diversity, embracing differences.
• Act with honesty, fairness, and strong ethics.
• Adapt swiftly and adjust priorities effectively in fast-paced environments.
• Demonstrate leadership qualities that motivate, empower, and guide team members.
• Collaborate effectively to achieve shared objectives.
• Apply sound judgment to identify improvements and make timely decisions.
• Organize work efficiently to meet priorities.
• Communicate clearly and understand information exchange in interactions.

Work Context

• Work involves navigating both front-of-house areas with bright lighting and sound, and back-of-house spaces without natural light.
• Tasks may be performed independently or within a team, often utilizing computers or technical tools.
• May occasionally require lifting boxes up to 30 pounds (13.6 kg) or using ladders to access items.

Additional Information

Applicants advancing to interviews will be contacted by store management or People & Culture representatives. Candidates needing reasonable accommodations to perform essential functions during the recruitment process are encouraged to communicate these needs to ensure an equitable experience.