Job description

About Smartbox Group

Smartbox Group aims to be the leading partner that empowers individuals to convert their leisure time into memorable experiences. With almost 15,000 offerings spanning leisure categories such as Stays, Wellness, Adventure, and Gastronomy, Smartbox facilitates enriching moments shared among people. Operating in 11 countries with over 700 employees across Europe, and collaborating with more than 40,000 partners including hotels, restaurants, and wellness and outdoor providers, Smartbox supports the cultural trend of valuing experiences over possessions.

Our Culture

At Smartbox, we strive to unbox potential by fostering an environment where bold ideas and authentic connections thrive. We encourage our teams to embrace ownership, challenge limits, and pursue growth through impactful challenges. This culture is built on curiosity, ambition, and purpose, motivating every member to shape their future and leave a meaningful impact.

Role Summary

We are seeking a Product Manager to take full ownership of the shopping experience on our platform, encompassing discovery, browsing, search, merchandising, and gifting processes. The role demands setting a strategic vision and commercial roadmap while integrating AI-driven innovations in partnership with engineering, design, data, and commercial teams.

Key Responsibilities

Define and manage the product roadmap for the shopping journey, balancing user experience with business outcomes.
Discover, assess, and implement AI capabilities such as personalization algorithms, intelligent search, generative content, optimization techniques, and automated A/B testing.
Lead continuous customer research, competitive benchmarking, and deep data analysis to identify meaningful problems and opportunities.
Oversee the entire product lifecycle including discovery, scoping, development, testing, launch, and post-launch review with clear documentation and user stories.
Establish and champion a rigorous experimentation approach by formulating hypotheses, designing tests, analyzing outcomes, and scaling effective solutions.
Collaborate proactively with eCommerce, marketing, category management, data science, and technical teams to align priorities and drive results.
Set and track key performance indicators for the platform such as conversion rates, average order value, user engagement, and funnel metrics, communicating findings to stakeholders including leadership.

Candidate Qualifications

Minimum 5 years of product management experience, including 2+ years with a focus on eCommerce or transactional digital products.
Demonstrated success in delivering customer-facing product features with measurable commercial benefits.
Experience with A/B testing and experimentation tools (e.g., VWO, Optimizely).
Background working within agile, cross-functional teams comprising engineers and designers.
Knowledge of eCommerce platforms, analytics tools, and data querying techniques.

Essential Skills

Practical application or integration of AI and machine learning components such as personalization, search enhancement, automated content creation, or process automation.
Attuned to innovations in generative AI and large language model technologies with insights on improving customer experiences and operational efficiency.
Ability to collaborate effectively with data science teams to specify requirements for ML features and evaluate their performance.

Preferred Attributes

Strong data-driven decision-making capabilities and analytical mindset.
Excellent communication skills adaptable for engineers, marketers, and executive stakeholders.
High sense of ownership with accountability for outcomes beyond mere outputs.
Collaborative attitude characterized by humility and inclusiveness.

Additional Advantages

Experience in gifting, travel-related or marketplace eCommerce sectors.
Exposure to multi-market or multi-language platform operations.
Familiarity with headless or composable commerce system architectures.
Usage of AI tools like Claude, ChatGPT, or Cursor to enhance personal productivity in writing, research, or analysis.

Employee Benefits

Flexible hybrid work setup with 2–3 remote days per week plus 20 days abroad annually.
Comprehensive essentials including health insurance, pension plans, tax benefits, and additional leave.
Customizable benefits focusing on health, wellbeing, and learning opportunities.
Commitment to diversity and inclusion through parental leave, Inclusive Day, and gender equity in remuneration.
Learning & Development support featuring study assistance and study leave.
Special leave perks: one day per year for spontaneous leave (YOLO) and paid sabbaticals after 5 years.
Transparent salary bands and career progression paths to ensure fairness.

Equal Opportunity

Smartbox is dedicated to fostering workplace diversity and inclusivity.

Product Manager