People Operations Coordinator

About Our Client

Axia Women’s Health is a prominent, community-focused network delivering integrated health services for women across multiple states, including New Jersey, Pennsylvania, Indiana, and Kentucky. The organization addresses challenges in offering comprehensive, connected care by providing diverse specialties such as OB/GYN, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility. With over 400 providers operating at nearly 150 locations, the network is dedicated to personalized care supporting healthier lives for women.

About the Role

The People Operations Coordinator position provides critical human resources support, acting as a dependable resource throughout the employee lifecycle. This role emphasizes delivering a smooth and effective colleague experience by combining prompt assistance, technology use, and ongoing process enhancements. Maintaining a positive workplace and supporting operational HR efficiency are key objectives of this role.

Key Responsibilities

• Act as the primary contact for People Operations inquiries through all stages of the employee lifecycle.
• Provide empathetic and proactive colleague support with clear, solution-oriented communication.
• Evaluate and determine the best resolution approach including written responses, system-based solutions, or live interaction.
• Maintain detailed and accurate case notes in digital ticketing systems to ensure service continuity.
• Leverage HR systems and digital tools to efficiently resolve queries.
• Encourage use of self-service resources and assist colleagues with utilizing these tools.
• Identify opportunities to enhance tool adoption and improve process efficiency.
• Support data accuracy and maintain system integrity through meticulous execution.
• Propose and collaborate on solutions addressing recurring workflow challenges.
• Create and update documentation and job aids to assist team members.
• Assist with testing and implementing new tools or process modifications.
• Work closely with HR partners, Payroll, Benefits, and Recruiting teams to ensure coordinated service delivery.
• Escalate complex issues appropriately while maintaining ownership of colleague experience.
• Participate in audits, prepare reports, and contribute to special projects when required.

Required Qualifications

• 1 to 3 years of experience in HR support, People Operations, or related service roles.
• Familiarity with HR processes within healthcare or multi-location organizations.
• A strong customer service approach demonstrating professionalism and responsiveness.
• Excellent written communication skills adapted to diverse audiences.
• Ability to work effectively remotely using multiple digital platforms.
• Capable of identifying and recommending process improvements.
• Strong organizational abilities and multitasking skills.
• Basic to intermediate proficiency with Excel.
• Experience with HR systems, preferably UKG and ticketing platforms.
• Experience or familiarity with Lean Six Sigma or other continuous improvement methodologies is preferred.

Compensation and Benefits

• Hourly pay range between 23 and 26 USD, with final compensation reflecting skills, experience, location, and qualifications.
• Eligibility for full-time benefits begins from the first month of employment.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off and additional volunteer days.
• Access to multiple medical insurance options.
• Minimal cost access to in-network healthcare providers.
• Employer-paid life, short-term, and long-term disability insurance.
• Free counseling services extended to employees and their families.
• Discounts available on hotels, theme parks, gyms, and more.
• Additional insurance options including dental, vision, supplemental life, FSA, HSA with employer contributions, identity theft protection, long-term care, and pet insurance.

Equal Employment Opportunity

The client is committed to equal employment opportunities, valuing diversity and inclusion. All qualified candidates will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

Note: This role is facilitated through a recruitment agency that connects candidates with the hiring organization but does not serve as the Employer of Record. Applicants complete their application process directly through the hiring company.