Partner Relationship Manager - Kenya

About Exness

Exness is a global leader in trading brokerage, operating across 13 countries with over 2,000 employees. We leverage advanced technology combined with genuine care to serve more than a million clients worldwide. Recognized internationally as a Best Place to Work, we prioritize long-term success and a people-first culture that fosters innovation and purpose in fintech.

Role Overview

As a Partner Relationship Manager based in the Nairobi office, you will be part of a dedicated client-facing team focused on delivering outstanding service to both new and existing partners. Your key mission will be to nurture and expand partner relationships by managing the entire partner journey through a value-centric, relationship-oriented approach. Full support for relocation, including family assistance, is provided if relocating to Kenya.

Key Responsibilities

• Serve as the main liaison between the company and its partners.
• Ensure partner satisfaction by maintaining professional relationships, resolving issues promptly, and addressing partner needs.
• Guide partners to desired outcomes via approved channels while educating them on company platforms and newly launched tools or features.
• Proactively address partners' concerns, offering optimal solutions and alternatives.
• Follow established sales processes and practices to engage partners effectively.
• Keep partners informed about company developments to ensure top-quality service.
• Build and sustain strong business connections with current and potential partners to drive product and service growth.
• Manage a profitable portfolio by acquiring, growing, and retaining partners as well as maintaining a solid pipeline of prospects.
• Analyze market dynamics, competitor activities, and partner performance for informed strategy development.
• Collaborate with internal marketing, loyalty campaigns, and events teams to design and execute promotional activities and campaigns.
• Participate in industry exhibitions, conventions, training sessions, and seminars to enhance partner engagement.
• Ensure all activities comply with company policies, regulatory standards, and brand guidelines.

Qualifications and Skills

• At least 3 years experience in account management or client relationship roles within the financial trading industry.
• Proficient verbal and written communication skills in both English and Swahili.
• Strong presentation, persuasion, and influencing abilities.
• Demonstrated persistence and analytical thinking.
• Business-oriented mindset focused on commercial growth and development.
• In-depth knowledge of financial markets, trading, investing, and both technical and fundamental analysis.
• Expertise in Stock and FOREX trading.
• Sales-driven, motivated to meet and exceed KPIs on a regular basis.
• Experience with Salesforce, Tableau, and other analytical and reporting software.
• Bachelor’s degree is mandatory.
• Capable of multitasking in a fast-paced work environment with keen attention to detail and deadline compliance.
• Able to work independently and within a team setting.
• Investment licenses or relevant financial certifications are advantageous.

Benefits and Perks

• Competitive and appealing salary package.
• Robust learning opportunities including access to professional training, certifications, soft skill development, English language classes, and trading workshops.
• Comprehensive health and life insurance covering employees, spouses, and children, including vaccinations, tests, mental health services, and coverage for vision and dental care.
• Generous paid time off: 21 days annual leave plus paid sick leave.
• Allowances for sports memberships and other physical fitness activities.
• Coverage for holiday flight tickets and accommodation (subject to annual limits).
• Education support allowances for children’s schooling and kindergarten fees.
• Memorable team-building events and corporate celebrations.

Recruitment Process

• Initial interview lasting up to 30 minutes.
• English language proficiency assessment.
• Five-day task assessment.
• Final interview including a presentation, approximately 60 minutes long.

Additional Information

Exness reserves the right to modify or withdraw job offers at any time. Candidates should review our data protection policy regarding the processing and international transfer of personal data. No fees are charged for job applications through authorized channels. We are an equal opportunity employer valuing diversity and inclusion regardless of race, color, gender, origin, orientation, or disability, promoting equality across all genders within our workforce.