Operations Specialist - Galway, Ireland

About Mapon

Mapon is a prominent European B2B SaaS and telematics company with over 35,000 active clients, 400,000 connected devices, and 150+ partners globally. The company supports businesses in managing vehicles, teams, and assets, helping to reduce expenses, enhance safety, ensure compliance, and enable smarter decision-making. Mapon's 200+ employees operate across eight branches: Latvia, Spain, Estonia, Finland, Denmark, Lithuania, Sweden, and Ireland, with headquarters in Riga. The international team brings together diverse local insights and global experience to evolve a shared product for worldwide markets.

Role Overview

The Operations Specialist position in Mapon's newest Irish office supports daily financial, administrative, and operational functions to ensure seamless coordination between the local branch, partners, and headquarters. This hands-on role involves financial administration, warehouse management, and system support. The candidate must be organized, dependable, tech-adept, and collaborate effectively with finance, sales, warehouse, HR, and support teams.

Key Responsibilities

• Manage financial and administrative tasks, including contract and stock storage, debt recovery cooperation, payment reconciliation with HQ, maintaining compliant financial records, VAT and financial reporting, payroll assistance, and confidentiality of sensitive information.
• Oversee warehouse operations such as order fulfillment, shipment coordination, stock auditing in alignment with HQ, daily inventory accounting, and identifying process improvements.
• Support client and internal teams by handling client inquiries, coordinating cross-departmental communication, maintaining CRM data, assisting sales with subscriptions and invoicing, and facilitating training for system updates.
• Administer HR and office functions, including payroll data accuracy, travel logistics, policy documentation updates, and promoting local compliance and communication.

Desired Qualifications and Skills

• Between 2 and 4 years of related experience in business administration, finance, or operations.
• Solid understanding of accounting principles and operational processes.
• Experience or familiarity with software such as Dynamics 365 ERP, Sage, Stripe, HubSpot CRM, Moneo Warehouse Management, payroll platforms like BrightHR and Thesaurus, and collaboration tools including Google Workspace, SharePoint, and Outlook.
• Exceptional organizational, multitasking skills with a structured, proactive mindset.
• Strong attention to detail, accuracy, and discretion.
• Excellent English communication skills, both oral and written.
• Able to work independently yet collaborate across teams spanning multiple countries.

Benefits and Work Environment

• Competitive gross salary starting from 45,000 EUR annually.
• Hybrid work arrangement with the majority of workdays based from the office in Galway.
• Access to AI productivity tools (e.g., ChatGPT, Gemini).
• Social events, team building activities, and a supportive workplace culture.
• Company-provided laptop and necessary accessories.
• Additional day off for your birthday and annual training budget.
• Health Days allowing sick-day leave without a certificate requirement.
• Referral bonuses for successful candidate recommendations.
• Structured onboarding process to facilitate success from day one.

Hiring Process

• Application screening by HR and Operations Manager.
• Pre-recorded video interview to assess language and general suitability.
• Video interview with HR and Operations Manager lasting up to 60 minutes.
• Final onsite interview to meet the local team.
• Background/reference checks.

Only candidates reaching the final stage will receive detailed feedback on interviews or technical assessments. This role presents an excellent opportunity to advance your career within a dynamic company shaping the future of telematics.