Operations Coordinator

About the Role

LifeMD is building modern healthcare experiences through digital care, AI-enabled virtual services, and connected platforms. The company’s goal is to make care easier to access, more personal, and more convenient by blending clinical expertise with technology and data innovation.

The Operations Coordinator acts as an important link across Operations, IT, and Procurement. In this position, you will help organize projects, manage vendor partnerships, and keep communication flowing smoothly between internal teams and outside partners. The role calls for someone who is highly organized, comfortable with analysis, and proactive about keeping work moving from kickoff to completion. You will also support technology rollouts, help monitor vendor performance, and contribute to process improvements across the business.

Requirements

• A bachelor’s degree in Business Administration, Operations Management, Project Management, or a similar discipline, or an equivalent mix of education and experience.
• 3 to 5 years of experience in operations, project coordination, or broader business operations work.
• Background working with cross-functional teams.
• Strong ability to organize work and coordinate projects.
• Clear written and spoken communication skills.
• Hands-on experience with project management tools or platforms.
• Good analytical thinking and problem-solving ability.

Preferred Experience

• Exposure to technical teams or software development environments.
• Experience supporting procurement or supply chain activities.
• Vendor management experience.
• Ability to build dashboards and operational reports.
• Familiarity with healthcare, telehealth, pharmacy, or other regulated industries.

Key Responsibilities

• Coordinate cross-functional operational initiatives from planning through delivery.
• Monitor project schedules, milestones, dependencies, and risks.
• Keep operational records current, including SOPs, workflows, and process maps.
• Prepare reports, dashboards, meeting agendas, and executive summaries.
• Support leaders with planning efforts and special projects.
• Work with technical teams on system implementations, improvements, and vendor integrations.
• Help gather business requirements and document operational needs.
• Assist with the launch of new tools and operating systems.
• Partner with Procurement to track inventory planning, vendor performance, purchasing timelines, and operational requirements.
• Coordinate communication around product availability, supply chain issues, and purchasing priorities.
• Look for ways to improve purchasing and inventory workflows.
• Act as the main operational contact for assigned vendors and service providers.
• Support onboarding for new vendors.
• Track vendor performance against service-level expectations.
• Set up recurring business review meetings with vendors.
• Build collaborative relationships that support company objectives.
• Maintain operational reports and dashboards.
• Review operational data to identify patterns and opportunities for improvement.
• Coordinate meetings, follow-up items, and action tracking.
• Prepare presentations and executive communications.
• Provide operational support for strategic initiatives as needed.

Benefits

• Medical, dental, and vision coverage.
• Retirement benefits, including 401(k) and IRA options.
• Life insurance, including basic, voluntary, and AD&D coverage.
• Paid time off for vacation, sick leave, and public holidays.
• Short-term and long-term disability coverage.

Compensation

The pay range for this role is $65,000 to $85,000 per year.