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Role overview

SiSU Health UK is focused on making health information easier to access so people can better understand their wellbeing, take positive steps and connect with suitable support services. The organisation’s health stations sit at the centre of health checks, client events, installations, reporting and referral pathways, and this role helps keep all those moving parts running smoothly.

As an Operations Coordinator, you will join the Operations & Customer Success team in an early-career administrative and coordination position. You will work closely with the Implementation Manager and broader team to keep day-to-day operations organised, accurate and on schedule, while helping deliver a consistent experience for clients.

Key duties

Provide administrative support for implementations by keeping trackers, action logs, folders, checklists and handover notes up to date.
Coordinate administration for client events, health-check days, campaigns and single-use deployments.
Prepare monthly reports using the agreed templates and data sources.
Create, update and maintain referral sheets, with careful version control.
Carry out accurate data entry and basic checks to confirm data quality.
Support system and client account setup activities under the guidance of the Implementation Manager.
Update records for clients, sites, health stations and campaigns.
Handle supplier forms, onboarding paperwork and procurement-related administration.
Assist with help desk administration by logging, triaging and updating tickets.
Draft meeting notes, process documents, trackers and standard operating procedures.
Work with internal teams, clients, suppliers and external partners to collect information and resolve routine operational issues.
Follow up outstanding actions and escalate missing information, delayed tasks, repeated problems or unclear requirements when needed.
Contribute to continuous improvement efforts that strengthen service quality, accuracy and efficiency.

What the role requires

This position calls for a highly organised, reliable person who can manage several priorities at once and stay on top of details. You should be comfortable using Microsoft Office, Outlook, Teams and SharePoint, and confident working with records, forms, trackers and task lists.

You’ll need to communicate clearly and professionally, follow established processes and checklists, and carry out data entry with care. The role suits someone who takes initiative, keeps work moving, knows when to ask for support, and is motivated to build a career in operations.

Experience

Experience in administration, operations coordination, customer service, event support, help desk administration or a similar position would be helpful. Familiarity with CRM, ticketing or project management tools is also useful, though full training will be provided. Backgrounds in healthcare, public health or health technology are welcome but not required.

Why this role stands out

You will be part of a collaborative, mission-driven team working to improve access to health information. The role offers practical exposure across operations, implementation, customer success, reporting and service delivery, with room to take on more responsibility as the organisation grows.

Compensation

The salary for this position is £28,000 to £30,000 per year.

Operations Coordinator