Onsite IT Support Engineer – Executive Support (L1/L2)

Job overview

This position is for a proactive onsite IT support professional who will handle first- and second-line technical assistance in an executive office setting. The role is centered on keeping workplace systems running smoothly for end users, including senior leaders, while also extending remote support to international offices when needed.

Role details

Location: Doha, Qatar

Contract: Yearly renewable

Core responsibilities

• Offer practical support for Windows, macOS, Microsoft 365, and mobile devices running iOS or Android.
• Resolve problems involving Outlook, Teams, OneDrive, SharePoint, authentication, and multi-factor authentication.
• Provide visible floor support for meeting spaces, Teams Rooms, video calls, printers, and wireless connectivity.
• Assist users located in different global offices through remote support.
• Help administer Microsoft 365 services, including Entra ID (Azure AD), Intune, and licensing.
• Carry out basic troubleshooting for WiFi, VLAN, DHCP, and DNS, and pass on issues that require deeper investigation.
• Handle device lifecycle tasks such as setup, software deployment, and equipment replacement.

Experience and technical expectations

The position calls for 3 to 5 years of background in IT support or system administration. Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Microsoft Intune is important, along with hands-on experience supporting Windows 10/11, macOS, and mobile devices. A solid grasp of networking basics such as WiFi, VLAN, DHCP, and DNS is also expected.

Preferred certifications

While not mandatory, the following Microsoft certifications are preferred: MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), and MS-900 (Microsoft 365 Fundamentals).

Application note

Interested candidates are invited to share an updated resume along with the requested details by email.