Office Manager

Overview

Mindful Support Services is a business-to-business support organization assisting independent mental healthcare providers by streamlining tasks like lead sourcing, marketing, billing, and payment collection. Since its inception in 2011, the company has expanded to support over 2,000 providers, building the Mindful Therapy Group brand focused on enhancing high-quality mental healthcare access.

Role Purpose

The Office Manager plays a pivotal role in the management team, supervising assigned locations, managing provider and client relations, overseeing staff, and facility operations. This leadership position also involves managing the front desk team and serving as an Account Manager for mental health providers, supporting their practice success through regular performance tracking, coaching, and feedback.

Key Responsibilities

• Lead and set performance goals for the Provider Support Specialist (PSS) team, ensuring timely completion of complex tasks.
• Coach PSS staff to deliver exemplary customer service via phone, in-person, and email interactions with clients and providers.
• Manage escalated complaints, guiding the team in appropriate follow-up actions.
• Oversee training and development of PSS staff, preparing them for leadership and diverse career opportunities.
• Build strong relationships with individual providers to understand their motivations and objectives.
• Maintain regular monthly communication with providers tailored to their preferences.
• Document all provider interactions—including calls, emails, surveys, and forms—in the CRM system to monitor engagement.
• Identify areas for provider improvement and facilitate their participation in relevant seminars, group trainings, and online courses.

Qualifications and Experience

• Bachelor's degree or equivalent professional experience.
• Minimum of two years managing in fast-paced environments such as restaurant, retail, or healthcare sectors.
• Strong, clear professional communication skills suited for management, staff, and clientele interactions.
• Experience in supervising, mentoring, and training teams.
• Capability and willingness to address difficult conversations with clients, providers, and staff.
• Adaptability and a commitment to continuous learning.
• Completion of background check is mandatory.

Working Conditions

Full-time position, Monday through Friday from 8:30 AM to 5:30 PM, located onsite in Addison, TX.

Compensation and Benefits

• Annual salary range from $55,000 to $60,000, with advancement potential linked to tenure and performance.
• Health, dental, and vision insurance with 75% coverage by the employer.
• Eligibility for 401(k) savings plan with employer matching.
• 8 paid holidays annually.
• 15 paid time off days accrued during the first year.
• Opportunities for professional growth and career development.
• Regular performance and compensation reviews to foster advancement.

Additional Information

Mindful Support Services is an equal opportunity employer fostering a workplace culture rooted in teamwork, integrity, and customer focus. Candidates from diverse backgrounds are encouraged to apply. A background check is required prior to employment. To avoid conflicts of interest, individuals currently receiving clinical services from Mindful Therapy Group must complete their care before employment.