Night Porter

About the Role

We are seeking a dedicated Night Porter to join our team at The Address Collective in Cork, Ireland. This role is essential for ensuring that guests' needs and queries are addressed promptly overnight, while also maintaining safety and operational standards throughout the premises.

Primary Responsibilities

• Arrive punctually dressed in a clean, complete uniform with a name badge, maintaining a professional appearance.
• Obtain a thorough handover from Daily Porters, Receptionists on duty, and the Manager on duty.
• Conduct docket checks and report discrepancies immediately to the early Duty Manager.
• Perform regular security and fire safety checks at specific intervals during the night (12 am, 2 am, 4 am, and 6 am), logging any irregularities in the Handover book and notifying the Duty Manager.
• Handle guest check-ins and check-outs during night hours efficiently, and ensure swift handling of guest luggage.
• Respond promptly and effectively to guest enquiries and needs.
• Manage Lounge and Room Service orders after 11 pm to agreed standards, ensuring kitchen and food prep areas are kept clean.
• Collect Breakfast cards during floor checks and prepare and deliver Room Service and early breakfasts on time and to standard.
• Take over Bar Service duties after bar staff departure, following proper cash and stock control procedures.
• Complete cleaning tasks according to the night cleaning schedule, including public areas, Premier Lounge maintenance, reception desk, and office.
• Ensure meeting rooms are refreshed, prepared correctly, and equipped properly.
• Check fax machine regularly and ensure timely delivery of faxes and messages to guests.
• Keep the front areas of the hotel tidy and free from debris.
• Document all night shift events and issues in the diary, handing over any problems or incidents to the Day/ Duty Manager, Receptionist, or Day Porter prior to shift end.
• Perform any additional reasonable duties as assigned by management.

Required Skills

• Proficiency in English communication.
• Strong customer service skills.