Marketing Communications Support Associate

About Sezzle

Sezzle is on a mission to empower future generations financially by transforming shopping beyond just payments. Our innovative technology enables interest-free installment plans that make purchasing smarter and more accessible, enhancing consumer engagement and boosting merchant sales through increased conversion rates and higher order values. We're building a passionate team focused on delivering a unique shopping journey, not merely transactions, and we're excited to invite passionate individuals to help craft the future of retail fintech.

Role Overview

The Marketing Communications Support Associate serves as the pivotal point in handling daily support tasks related to marketing initiatives, including promotions, campaigns, and rewards. This role requires meticulous attention to detail and organization, tackling numerous cases accurately to maintain trust with shoppers and partners. Beyond support, there is the opportunity to actively contribute to campaign creation, management, and optimization, ensuring marketing efforts align with overarching business goals.

Key Responsibilities

• Manage end-to-end resolution of all customer experience support issues related to marketing activities.
• Conduct thorough investigations on support cases, identifying nuances and escalating issues when necessary.
• Maintain rigorous tracking of all open cases until resolution, ensuring no issues are overlooked.
• Analyze recurring case patterns to highlight friction points and suggest improvements to the marketing team.
• Guarantee promotions and communications present a consistent and trustworthy experience to consumers.
• Implement and evaluate marketing packages featuring brand highlights via app placements and Braze CRM communications.
• Configure and oversee placements ensuring targeted visibility for merchants and offers.
• Support the creation and accurate deployment of promotions and discount codes.
• Audit active campaigns and promotions, identifying errors or optimization chances and notifying appropriate team members.
• Develop campaigns to address communication gaps and boost consumer engagement.
• Manage marketing asset approvals and coordinate with both internal and external stakeholders to monitor progress.
• Oversee digital asset library to ensure proper synchronization and manual uploads when needed.
• Maintain organized records of all assets for transparency and accessibility.
• Continuously identify and implement process and asset management improvements.
• Collaborate cross-functionally with marketing, merchant, support, and partners, ensuring alignment on case handling and campaign execution.
• Translate and communicate requirements between teams, maintaining clarity on timelines and deliverables.
• Document workflows comprehensively in Confluence and Jira for consistency and ease of handover.

Required Skills and Competencies

• Highly organized with exceptional attention to detail to manage a high volume of cases effectively.
• Keen accuracy to detect inconsistencies in support cases and campaign settings.
• Strong customer-centric mindset focusing on how communications and promotions impact consumer trust.
• Experience or enthusiasm for CRM platforms such as Braze preferred.
• Proficient with tools including Braze, Confluence, Slack, Jira, Zendesk, Redash, and Figma.
• Excellent verbal and written communication skills for seamless coordination with diverse teams and partners.
• Basic project management skills demonstrating reliability and proactiveness with deadlines.
• Required experience utilizing Claude or similar large language model AI tools to enhance productivity, research, and communication.
• Hands-on experience with AI tools or automation at work or academic projects is advantageous.

Educational and Professional Background

• Education in marketing, business, communications, or related disciplines.
• Preferred prior involvement in internships or projects focused on customer support, campaign management, or marketing operations.
• Experience in cross-functional collaboration with support, merchant, or external teams is a plus.

Candidate Attributes

• Meticulous executor ensuring accuracy and compliance in case handling and campaign adherence.
• Exceptionally organized, able to juggle multiple priorities without dropping details.
• Self-driven with the initiative to operate in dynamic and ambiguous environments.
• Effective communicator across various technical and non-technical stakeholders.
• Possesses an ownership mentality, exercising sound judgment about when to work independently or involve others.

What Sezzle Offers

At Sezzle, we foster a culture built on the excellence and innovation of our team members rather than just perks. We value brilliance, passion, creativity, and determination, encouraging applicants who want to contribute to redefining the shopping experience.