Manager, Patient Eligibility

Role overview

Savista supports healthcare organizations in improving clinical outcomes, patient experience, and financial performance through revenue cycle services. The company operates with the values of Commitment, Authenticity, Respect, and Excellence (CARE).

This position is for a Manager, Patient Eligibility. It is a full-time, salaried exempt role with a salary range of $75,000 to $85,000 per year.

Work location and travel

This role is expected to be onsite for most responsibilities, although remote work may be allowed occasionally. Regular travel is required to multiple facilities across Illinois and Michigan to support operations, meet hospital leadership, and coordinate with team members. A drug-free workplace policy applies at the locations covered by this role.

Facilities with direct oversight include:

• St. Joseph Medical Center, 333 Madison St., Joliet, IL 60435
• Mercy Medical Center, 1325 N Highland Ave., Aurora, IL 60506
• St. Mary’s Hospital, 500 W Court St., Kankakee, IL 60901
• Garden City Hospital, 6245 Inkster Rd., Garden City, MI 48135
• Lake Huron Medical Center, 2601 Electric Ave., Port Huron, MI 48060

Facilities with indirect oversight through a supervisor include:

• St. Joseph Hospital, 77 N Airlite St., Elgin, IL 60123
• St. Francis Hospital, 355 Ridge Ave., Evanston, IL 60202
• Holy Family Medical Center, 100 N River Rd., Des Plaines, IL 60016
• Resurrection Medical Center, 7435 W. Talcott Ave., Chicago, IL 60631
• St. Mary Hospital, 2233 W Division St., Chicago, IL 60622

Why this role matters

This is a high-impact leadership opportunity for someone who enjoys bringing order, clarity, and stronger performance to complex operations. The manager will help stabilize and improve eligibility processes across several facilities in the Chicago and Michigan markets, with a focus on consistency, accountability, and operational discipline.

The role combines hands-on leadership with strategic problem-solving. The manager will assess current challenges, identify process gaps, and independently implement improvements that strengthen workflow efficiency, team performance, and service delivery.

Working closely with senior leadership, the manager will have room to take initiative, navigate ambiguity, and lead change that produces measurable results. The position also serves as a key escalation point for difficult issues while coaching the team toward greater consistency and ownership.

What you will do

As the operational lead for a major client across multiple regions, the manager will oversee more than $3.0M in revenue and ensure service expectations are met. Daily responsibilities include managing client relationships, safeguarding SLA compliance, maintaining quality standards, and delivering consistent performance.

The role includes leading client meetings when needed and preparing weekly, monthly, and quarterly operational reports. The manager will identify service risks, performance shortfalls, and possible contract concerns early, then escalate and resolve them appropriately.

Operational responsibilities include balancing workload and inventory across the team, monitoring productivity, and ensuring accurate and timely eligibility processing. The manager will oversee quality assurance, review audit results, assign remedial training or corrective action where needed, and verify sustained improvement.

The position also requires working with multiple systems and databases to track and report on patient information, while refining policies and procedures to stay aligned with regulations, compliance rules, and client expectations. Process improvement, technology use, and workflow enhancement are key parts of the job.

Financial accountability includes oversight of facility-level and regional market performance, with responsibility for revenue, expense control, and margin improvement.

On the people side, the manager will lead a mixed team of direct and indirect reports, including a supervisor and individual contributors across multiple facilities. Duties include performance monitoring, feedback, coaching, corrective action, performance improvement plans, hiring, onboarding, scheduling, workforce planning, overtime oversight, and terminations in partnership with HR.

The manager will also help ensure training needs are met by partnering with the Eligibility Specialist III and the Revenue Cycle Training team to design and deliver development programs.

Additional responsibilities include partnering with hospital leadership, government agencies, and other internal departments, maintaining compliance with HIPAA, Medicaid, Charity Care, Disability, and related requirements, handling escalations, supporting special projects, and traveling regularly to assigned sites.

Requirements

The ideal candidate should have a bachelor’s degree in healthcare administration, business, or a related area, or equivalent education and experience.

At least 5 years of experience in healthcare eligibility, financial counseling, or case management is required, along with at least 5 years of people management experience leading teams of more than 20 employees.

Experience with Medicaid, Medicare, Social Security Disability, and other public assistance programs is important. The role calls for strong leadership, the ability to motivate teams, and a work style grounded in collaboration and accountability.

Candidates should be skilled at solving problems, resolving difficult patient or operational issues, and communicating clearly in both verbal and written formats. Strong organization, attention to detail, and the ability to manage multiple priorities in a fast-changing environment are essential.

The position also requires the ability to help patients navigate financial challenges, build trust and rapport, maintain accurate documentation, and work effectively with colleagues, client staff, and external agencies.

Reliable transportation, a valid driver’s license, and the ability to travel within the assigned service area are mandatory.

Benefits and perks

Savista offers a broad benefits package that includes medical, dental, and vision coverage; HSA and FSA accounts; short-term and long-term disability insurance; accident, hospital indemnity, and critical illness insurance; life insurance; supplemental insurance; spouse and dependent life insurance; pet insurance; and legal insurance.

Wealth-related benefits include a 401(k) plan with company match, company HSA contributions, and access to certified financial planners.

Paid time off includes 17 PTO days for full-time colleagues, with increases based on tenure, plus 9 paid holidays and 40 hours of paid volunteer time each year through the Heart & Soul program.

Additional benefits include premium LinkedIn Learning access, the SOAR development program, Calm Premium for meditation and sleep support, employee assistance resources, and discounts on products and services such as mobile plans, home and auto insurance, and Perk Spot offers.

The workplace culture is described as collaborative, mission-driven, and centered on teamwork, empathy, and growth.

About Savista

Savista RCM is a national healthcare revenue cycle management company with more than 30 years of experience partnering with hospitals and health systems. The organization is known for specialized revenue cycle expertise and for working as an extension of client teams.

The company emphasizes investing in people, supporting inclusion, and giving colleagues the stability of an established business along with the agility of a modern, people-first organization.

Additional information

Salary for this role may vary within the posted range based on factors such as location, experience, certifications, and skills. The employer is an equal opportunity provider and does not discriminate based on protected characteristics.

Relevant keyword areas for the role include healthcare management, eligibility, financial counseling, case management, Medicare, Medicaid, Health and Human Services, Social Security Disability, and patient access management.

A California job candidate notice is included in the source posting.