Management Consultant

About the Role

This position at the City of Toronto is a temporary, full-time role based onsite at Metro Hall, Toronto, lasting 12 months. The opportunity lies within the Technology Services division, Enterprise Services & Operations section, focusing on delivering management consulting services to senior leadership. The consultant will engage in strategy formulation, business planning, performance evaluation, process re-engineering, organizational restructuring, program review, service improvement, and change management.

Key Responsibilities

• Develops and implements detailed plans and recommends policies and procedures tailored to program requirements.
• Collaborates with stakeholders, partners, and the Contract Management team to analyze current processes, identify inefficiencies, and promote best practices including potential systems integration.
• Provides policy advice and analysis at strategic and operational levels to commissioners and senior managers concerning Contract Management programs and services.
• Defines project scope, objectives, methodologies and activities in consultation with clients and stakeholders.
• Collects and analyzes data, applies methodologies, draws conclusions, and develops alternative best practice solutions.
• Creates dashboards, compiles executive materials, facilitates meetings, and fosters stakeholder engagement and discussion.
• Supports management in evaluating and proposing pragmatic, compliant solutions.
• Leads interdepartmental teams and supports project steering committees.
• Acts as a temporary manager or supervisor during organizational change transitions.
• Contributes to strategic organization design and development of governance systems at the corporate level.
• Documents and maintains new processes, templates, procedures, and training materials collaboratively with Contract Management and partners.
• Evaluates corporate organizational effectiveness, management policies, and service delivery changes through confidential reports and studies.
• Leads cross-departmental initiatives, evaluating options for operations, policies, and management practices to enhance internal controls and align with management priorities.
• Researches and advises on emerging management tools, methodologies, and social science applications for the organization.
• Promotes organizational learning and orchestrates change through broad corporate and interdepartmental efforts.
• Maintains cooperative relationships both within and outside the organization and networks with related professionals to keep skills and knowledge current.
• Assists with assigned budget administration, ensuring expenditures remain within approved limits.

Qualifications and Skills

• A university degree in Business Management or an equivalent field with relevant professional experience.
• Proficient in data visualization tools such as Power BI and/or Tableau.
• Experienced in project planning and creating work-back schedules for small to medium projects.
• Extensive business analysis skills, with advanced proficiency in Excel.
• Skilled at process mapping using Visio.
• Technical experience in drafting business requirements to support systems integration.
• Expertise in developing executive PowerPoint presentations, reports, and dashboards.
• Proven track record managing medium-sized projects involving multiple stakeholders and cross-functional teams.
• Public sector experience is considered an advantage.
• Strong written and verbal communication abilities.
• Excellent collaborative and team-building skills.
• Experience with change management methodologies.
• Project Management Professional (PMP) certification is a plus.
• Familiarity with procurement processes, ServiceNow, and SAP is an additional asset.

Additional Information

• Job ID: 65760
• Category: Information & Technology
• Location: Metro Hall, 55 John St, Toronto, ON, M5V 3C6
• Type: Full-time, Temporary (12 months)
• Salary Range: 105241 to 160649 CAD annually
• Work Schedule: Monday to Friday, 35 hours per week
• Union Affiliation: Non-union
• Vacancies: 1
• Posting Period: 22 July 2026 to 6 August 2026