Logistics Support Specialist

Role Overview

The Logistics Support Specialist at DHL Global Forwarding in Leixlip, County Kildare, plays a crucial role within the implant team by overseeing inbound and outbound shipment traffic, ensuring transparent communication regarding any logistical delays, early arrivals, or damages to customers onsite.

Working Hours and Reporting

This full-time position operates on a 5-days-over-2 shift pattern between 7 a.m. and 7 p.m., with the Logistics Support Specialist reporting directly to the On Site Client Shipping Coordinator and dotted reporting to the Head of Community Implants.

Core Responsibilities

• Maintain a strong focus on customer relations and ensure full compliance with the customer’s Service Level Agreements, guidelines, and standard operating procedures.
• Adhere strictly to customer safety and security requirements, especially working within a high-value inventory and known shipper environment.
• Engage actively in customer safety programs such as Good Catch and participate in safety meetings including dock safety and powered industrial trucks teams.
• Support Lean and cost-saving initiatives within Ireland Logistics.
• Prepare and maintain various customer reports, including Key Performance Indicator carrier reports.
• Monitor all inbound and outbound traffic through management reports and Proof of Delivery documentation.
• Support capital logistics and capital support item-related activities.
• Collaborate closely with the Manufacturing Planning Controls team and Test Wafer Group using PROSPAL and reticle trackers to maximize factory optimization.
• Promptly communicate any shipment delays, early arrivals, or damages to customers.
• Coordinate After Action Reviews with suppliers as needed.
• Manage critical Next Flight Out shipments both inbound and outbound.
• Work alongside suppliers, customs, and vendors to mitigate delays.
• Organize transportation for inbound consignments and trade show collections.
• Serve as gatekeeper for electronic parts on all critical shipments.
• Participate in regular meetings, including materials and operations meetings.
• Ensure all operations comply with revenue and international trade laws, data protection regulations, and DHL policies concerning health & safety, quality, environmental standards, and human resources.
• Support the company’s environmental programs and uphold operational standards consistent with Good Distribution Practice in Life Sciences, as applicable.

Competency and Interpersonal Skills

• Communicate openly, honestly and respectfully, valuing diversity and building trust with colleagues and customers.
• Exhibit calmness and effective listening skills when interacting with all levels of the organization.
• Commit to teamwork by sharing knowledge, supporting peers, and embracing team decisions to foster collaboration.
• Focus on customer orientation by understanding and anticipating customer needs and quickly addressing issues.
• Employ problem-solving techniques, including identifying root causes, evaluating risks, and applying solutions efficiently.
• Display a commitment to excellence through ongoing process reviews, receptiveness to feedback, and a positive attitude towards change.
• Demonstrate strong procedural skills by organizing workload, following and improving procedures, and meeting deadlines with high accuracy.

Qualifications and Experience

• Minimum of 2 years experience in a customer-facing logistics role.
• Educational attainment of Leaving Certificate or equivalent.
• Proficient in Microsoft Office suite, with advanced expertise in Microsoft Excel spreadsheets.
• Excellent verbal and written communication abilities.

Additional Information

The described responsibilities and qualifications outline the general expectations for this role and may be subject to change by the company at any time. DHL is dedicated to equal opportunity employment, selecting candidates solely on merit without discrimination.