Logistics Coordinator

Overview

Vitrolife Group is committed to advancing science and technology to help people realize the dream of starting a family. We are currently seeking a Logistics Coordinator based onsite in Torrance, CA, who will play a pivotal role in managing the timely distribution of clinical supplies and collection kits to our clients and healthcare partners.

Key Responsibilities

• Ensure accurate and efficient processing and fulfillment of orders for clinics, clients, and affiliates using company software such as Salesforce and designated portal platforms.
• Prepare, assemble, and audit clinical collection kits along with all related documentation to maintain quality and compliance standards.
• Complete and verify shipping documents including labels, airway bills, commercial invoices, and other necessary paperwork for both domestic and international shipments.
• Manage incoming and outgoing shipments by coordinating carrier arrangements, scheduling pickups, and resolving shipping-related discrepancies.
• Handle reverse logistics processes for returned materials, such as PGT components and clinical supplies.
• Conduct regular inventory audits, reconciliation, and replenishment to maintain accurate stock levels and control.
• Organize and document transfers of supplies and biological sampling materials between offices.
• Maintain an organized, safe, and compliant warehouse environment adhering to company policies and regulatory requirements.
• Oversee logistics-related email communications, ensuring prompt response to inquiries from internal teams and customers.
• Investigate and address issues related to shipments, tracking, carrier services, and transit delays through problem-solving and effective communication.
• Keep precise records and update activities using business systems including Salesforce and Navision.
• Collaborate closely with multiple departments such as Client Services, Genetic Counseling, Laboratory Operations, and Sample Reception to support overall logistics efficiency.
• Participate in continuous improvement projects to enhance processes in logistics, procurement, warehousing, and inventory management.
• Perform other duties aligned with departmental and organizational goals as assigned.

Qualifications and Skills

• Minimum of a high school diploma or equivalent educational background.
• At least one year of experience in logistics, shipping, warehousing, inventory management, distribution, or courier operations.
• Proficiency with Microsoft Office, particularly Excel, and experience using Salesforce, ERP, CRM, or inventory management systems.
• Basic computer skills including data input and keyboarding proficiency.
• Preferably two or more years of relevant experience in regulated environments such as healthcare, biotech, pharmaceuticals, or medical devices.
• Advanced Excel capabilities, especially in reporting, analysis, and inventory control preferred.
• Education like an Associate’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field is advantageous.
• Knowledge of shipping, inventory control, warehousing, logistics processes, and international shipping compliance.
• Strong organization, time management, communication, customer service, and interpersonal skills.
• Effective problem-solving abilities with attention to detail and accuracy.
• Capability to operate independently and collaboratively, manage multiple priorities in a dynamic environment, and adhere to safety and regulatory standards.
• Physical ability to lift and move up to 40 pounds as needed.

Benefits

• Paid time off along with 10 paid holidays annually.
• 401(k) retirement plan with employer matching contributions.
• Comprehensive medical, dental, and vision insurance plans.
• Infertility treatment coverage supporting family-building needs.
• GAP insurance and basic life and accidental death & dismemberment insurance.
• Short-term and long-term disability insurance provisions.
• Optional supplemental insurance policies through AFLAC.
• Employee assistance program (EAP) supporting personal and professional well-being.
• Flexible spending and health savings account options available.

Additional Information

An employment offer is contingent upon successfully passing a background check. Compliance with federal regulations requires verification of identity and eligibility to work in the United States. This position is part of Vitrolife Group, a global leader in medical device and genetic services focused on enhancing clinical practices and patient outcomes in fertility treatments. With approximately 1,100 employees worldwide and presence in over 110 countries, Vitrolife provides sustainable and superior products to IVF clinics globally. The company headquarters is located in Gothenburg, Sweden, and shares are publicly traded on Nasdaq Stockholm.