Lobby Ambassador

Job Overview

We are seeking proactive and enthusiastic Front Office professionals eager to advance their careers. As a Lobby Ambassador, you will be the welcoming face for guests, ensuring warm, courteous, and efficient service at all times.

Key Duties

• Consistently deliver professional, friendly, and engaging service to guests.
• Serve as a constant point of contact for guests throughout their visit.
• Represent the Arabian Cultural Connection program proudly and engage guests at the coffee and dates station.
• Play a crucial role in the Rotana Service Distinction program by greeting guests upon arrival and departure, escorting guests to check-in, attending to queues, and checking on guest satisfaction during breakfast.
• Use Tablet Registration tools to manage guest queues efficiently.
• Provide personalized attention to all guests, especially Club Rotana, VIP, and Rotana Rewards members.
• Meet guests proactively as they arrive, especially at the main entrance and after they exit transportation.
• Identify revenue opportunities by promoting restaurant reservations and generating sales leads.
• Maintain comprehensive, updated knowledge of hotel amenities and local services to assist guests effectively.
• Handle guest inquiries promptly, courteously, and efficiently.
• Stay informed about special offers, promotions, and packages to advise guests accordingly.

Education and Qualifications

Candidates should preferably hold a diploma or degree in hospitality and possess prior experience in the Front Office within a hotel environment. Politeness, sophistication, and excellent command of spoken and written English are essential. Proficiency in multiple languages will be viewed favorably.

Competencies and Personal Attributes

The ideal individual will be customer-focused, proactive, with an engaging and approachable demeanor. Strong interpersonal skills, neat appearance, and grooming are vital. Key competencies include:

• Comprehension of job duties
• Accountability and responsibility
• Cultural sensitivity and recognizing diversity
• A strong customer focus
• Flexibility and adaptability
• Team collaboration