Learning & Development Manager

About Accor

Accor is a global leader in hospitality that embraces diversity and welcomes employees as they are. The company offers numerous opportunities aligned with different personalities and encourages continual growth and learning to bring purpose to one's work life. Accor prioritizes innovation and caring for the world while challenging norms to redefine the hospitality industry.

Key Responsibilities

• Create, implement, and supervise the yearly training strategy and budget, ensuring alignment with company objectives and optimal use of resources.
• Collaborate with department leaders to perform detailed Training Needs Analysis that identifies skills gaps and guides the formation of targeted educational programs.
• Develop and deliver interactive training sessions both internally and externally across various organizational tiers using multiple delivery methods and platforms.
• Administer and improve the Learning Management System (LMS) to facilitate smooth enrollment, tracking, and employee access to training content.
• Evaluate training program success through data analysis, feedback collection, and performance metrics, recommending enhancements where necessary.
• Drive initiatives focused on employee engagement and development to cultivate an inclusive learning culture and reinforce organizational values.
• Maintain partnerships with external training providers and consultants to ensure the quality and cost-efficiency of delivered programs.
• Keep abreast of current industry trends and emerging educational technologies to integrate innovative methods that support organizational change.
• Compile and present comprehensive reports on training results and strategic advice to senior leadership.

Qualification Requirements

• Bachelor's degree in Human Resources, Hospitality Management, or related discipline.
• At least 5 to 7 years of advancing experience in Learning & Development, including 2 to 3 years in a supervisory or managerial role.
• Proven expertise in performing Training Needs Analysis and creating tailored learning solutions.
• Strong skills in facilitation, coaching, public speaking, and presentation.
• Experience managing budgets and financial planning within learning and development contexts.
• Excellent written and spoken English communication abilities.
• Demonstrated leadership in mentoring and developing team members.
• Background in organizational development and change management initiatives.
• Ability to collaborate effectively with all organizational levels, showing flexibility and adapting to changing business demands.