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About CacheFly

CacheFly is a remote-first company that delivers high-speed, secure content delivery worldwide. The business is built around performance, accountability, and speed, and it expects the same standards from its infrastructure. Its global CDN supports customers who rely on it nonstop, so the operations function is central to keeping the platform dependable. The team is intentionally small, which means each person has meaningful influence and is expected to help continuously raise reliability and performance.

Role Overview

CacheFly is looking for the technical head of its Operations team, which is responsible for keeping the global CDN platform fast, stable, and available at all times. This is a hands-on leadership role for someone who is highly skilled technically, leads by example, and is comfortable solving difficult problems directly with the team.

The ideal candidate is the strongest operator in the room, with deep expertise in Linux systems, HTTP and caching behavior, and network troubleshooting. The role involves tuning systems, automating processes, investigating complex issues, and fixing problems alongside the team rather than simply directing from afar.

The Operations team forms the operational core of CacheFly’s CDN. It handles everyday platform work, provisions servers and PoPs, performs upgrades across systems and fleets, manages configuration across the network, and works hard to keep settings consistent. The team also looks for bottlenecks and performance regressions before they turn into incidents. In addition, it manages customer support tickets and supports pre-sales with proof-of-concept work.

You will be responsible for the entire Operations team and will report directly to the VP of Engineering.

From day one, you will act as the team’s technical anchor. Formal people management is not the primary focus at this stage, but the role is expected to expand in that direction over time. Support from technical leadership and HR will be available as you grow into that responsibility. Candidates who have not managed people before but want to develop into that path are welcome.

Responsibilities

Act as the main technical authority and senior escalation contact for the Operations team
Stay hands-on with core operational work, including provisioning, upgrades, configuration management, performance tuning, and customer support
Lead major incident response and oversee resolution of smaller incidents
Communicate with large and strategic customers during incidents and escalations in a calm, clear, and professional manner
Write incident post-mortems and ensure the follow-up actions and process changes are completed
Drive ongoing improvements in CDN reliability, speed, and operational quality across the platform
Take part in the 24/7 escalation chain and respond to issues outside standard working hours when needed
Coordinate with the rest of the escalation path, which runs from the Operations team to the Lead Operations Engineer, then the VP of Engineering, and finally the CTO

Requirements

Strong Linux administration experience at scale
Solid understanding of HTTP and caching technologies
Good networking knowledge, especially routing and TCP/IP
Proven ability to diagnose and fix complex customer-facing issues
Ability to infer system design from limited documentation and create clear documentation for the team
Confident, professional communication with customers under pressure
Practical experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS, RHEL, or Rocky Linux
Ability to script in Bash, Python, PHP, or a similar language
Experience working in high-availability, low-latency environments
Willingness to take after-hours escalations as part of the role

Benefits

People-first environment with an emphasis on fair pay, competitive global benefits, respect, and authenticity
Competitive compensation with an annual bonus target of 15%
Access to modern tools and infrastructure to support success in the role
Remote-first working model
Unlimited paid time off and all national holidays off
$3,000 annual home-office stipend plus a monthly internet/phone or coworking allowance
Comprehensive health coverage, including medical, dental, vision, LTD/STD, and life insurance, with most coverage free for the employee
401(k) plan with a 4% Safe Harbor company match that is fully vested from day one
For U.S.-based employees, starred benefits apply directly; for employees outside the U.S., equivalent value is included in total compensation and country-specific benefits where relevant

Additional Information

This is a remote role based in Germany. The position is full time. The job includes regular on-call responsibility and requires willingness to handle urgent escalations when they arise, including outside normal hours. The role is designed for someone who can grow into people management over time, even if they have not formally led teams before.

Lead Operations Engineer