Key Account Manager

About the Role

Samsung Gulf is seeking a dynamic Key Account Manager to join the Mobile Experience team based in Doha, Qatar. As part of our commitment to a High-Trust, High-Performance culture, this role focuses on expanding and nurturing our Mobile business via operator channels, working primarily with Ooredoo Qatar and Vodafone Qatar.

Key Responsibilities

• Build and maintain strong partnerships with Ooredoo Qatar and Vodafone Qatar at commercial, marketing, and senior leadership levels.
• Ensure full listing of Samsung's Mobile Experience product line, including Smartphones, Tablets, and Wearables, within both operators' roadmaps.
• Collaborate closely on Go-to-Market strategies for new product launches to achieve prominent positioning at launch.
• Drive execution of all Above The Line (ATL), Online, Below The Line (BTL), and retail marketing activities aligned with Go-to-Market plans across operator touchpoints.
• Manage the operator channel sales pipeline, monitoring sell-in, sell-thru, and sell-out performance for both operators.
• Design and oversee unique operator sell-out programs such as device subsidies, postpaid bundles, trade-in, and installment options.
• Coordinate operator Purchase, Sales, Inventory (PSI) management and supply chain logistics to maintain optimal stock levels and reduce aging inventory.
• Analyze Qatar telecom market trends including 5G rollout, eSIM adoption, Fixed Wireless Access (FWA), and FTTH bundling, along with competitive activity from Apple, Xiaomi, Huawei, and Honor within operator channels.
• Negotiate quarterly and annual Joint Business Plans (JBPs), covering volume targets, marketing budgets, and exclusivity terms.
• Provide regular reporting to internal stakeholders on sales status, monthly business performance, and JBP reviews.
• Ensure all activities comply with regulations from the Qatar Communications Regulatory Authority (CRA) and local commercial laws.

Required Qualifications and Skills

• A minimum of 8 years' experience in the telecommunications sector, preferably with GCC operator exposure.
• Advanced degree in Business Management, Marketing, Engineering, or a related discipline is preferred.
• Proven ability to adapt to varied work conditions, exhibiting strong teamwork qualities.
• Established relationships with Ooredoo Qatar and/or Vodafone Qatar commercial and marketing personnel are strongly advantageous.
• Deep understanding of Qatar and GCC telecom landscape including postpaid/prepaid dynamics, financing plans, 5G monetization, and FWA bundling.
• Strong local networks with retail partners, distributors, and media agencies.
• Excellent sales acumen and proactive approach to account management.
• Experienced in juggling multiple projects across two major operator accounts simultaneously.
• Self-motivated and able to operate independently with minimal supervision.
• Strong proficiency in Microsoft Excel, PowerPoint, and Word.
• Fluent in both Arabic and English languages, which is mandatory.

Benefits and Perks

• Attractive salary package complemented by performance-based incentives.
• Flexible working hours to support work-life balance.
• Comprehensive visa sponsorship with top-tier medical and life insurance coverage.
• 22 calendar days of paid annual leave plus public holidays.
• A personal day off to celebrate your birthday.
• Annual air ticket allowance and monthly parking fees covered when applicable.