Junior IT Application Administrator

Role overview

This position is an entry-level opportunity in enterprise application and database operations. It is designed for someone who wants to build hands-on expertise in SQL Server administration, Windows-based application support, monitoring, incident handling, and operational process discipline within a multinational environment.

Candidate profile

• Up to 2 years of relevant experience in IT operations, application support, or database-related work; strong internship or trainee experience is also acceptable.
• Working knowledge of Microsoft SQL Server, including databases, schemas, user concepts, simple querying, and troubleshooting basics.
• Exposure to Windows Server environments.
• Basic familiarity with virtualization technologies such as VMware or Hyper-V.
• Interest in enterprise applications and their full lifecycle, including installation, upgrades, and maintenance.
• Willingness to learn database administration and application operations.

Additional advantages

• Introductory exposure to cloud platforms, especially Azure; AWS or GCP is also considered useful.
• Awareness of monitoring platforms and system log review.
• Some understanding of ITIL concepts such as Incident, Problem, and Change management.

Personal and professional strengths

• Good written and spoken English communication.
• Strong motivation to learn and grow technical capability.
• Analytical thinking and basic problem-solving skills.
• Team-first attitude and openness to feedback.
• Bachelor’s or Master’s degree in IT or a related discipline, or near completion of such a degree.

Key responsibilities

The role covers database administration, second-level support for business applications, monitoring and incident handling, change support, and documentation. Work is carried out according to documented procedures and under supervision where needed.

Database administration

• Set up, configure, administer, and maintain SQL Server databases across environments using available documentation.
• Carry out basic SQL Server administration activities.
• Monitor database health and perform routine performance checks.
• Learn and apply standard operating procedures for database maintenance.
• Contribute to technical documentation and knowledge base updates.

Business application operations and second-level support

• Assist with installing and upgrading enterprise applications under guidance.
• Handle routine day-to-day application support tasks.
• Investigate and resolve simpler incidents escalated from first-line support.
• Review application logs, system logs, and monitoring alerts to identify issues.
• Escalate more complex cases to senior colleagues with clear analysis and proper documentation.
• Perform Windows system administration tasks for supported applications, including user management, monitoring, and troubleshooting.

Monitoring and incident management

• Track applications and databases through existing monitoring tools.
• Respond to alerts and help resolve incidents following established procedures.
• Join incident bridges for major problems in a supporting capacity.
• Build knowledge of structured root cause analysis methods.

Change, optimization, and continuous improvement

• Help implement approved changes to IT systems.
• Take part in application upgrades and migrations as a team member.
• Work in line with change management and deployment standards.
• Recommend improvements to documentation and operational workflows.

Collaboration and documentation

• Prepare and maintain technical documents, runbooks, and user guides.
• Work closely with senior business applications operations staff, infrastructure operations teams, and incident management teams.
• Communicate in a clear and professional manner with internal stakeholders.

Internal positioning of the role

This is an entry point into enterprise application and database operations. It is a learning-focused position with mentoring support and provides a foundation for future growth into roles such as IT Application Administrator, Database Administrator, or Senior Business Applications Operations specialist. The role is expected to follow procedures carefully, escalate when needed, and gradually take on more ownership.

What the company offers

• A stable employment contract with a multinational organization.
• A flexible hybrid working model, combining home and office work.
• Strong learning and development support, including an individual training plan, technical and soft-skill training, and access to platforms such as Udemy for Business and LinkedIn Learning.
• A structured onboarding experience and a Buddy program for new joiners.
• An open, friendly culture with a focus on well-being and diversity and inclusion.

Selection process

If shortlisted, the hiring process includes several stages: an initial short online or phone interview with a recruiter, followed by one or more interviews with team members. Feedback is provided regardless of the outcome.