IT & Technical Support

Role Overview

AL Gahwa Al Arabiya is looking to hire an IT Technical Support professional right away. The role calls for someone experienced, hands-on, and able to take ownership of technical support across the company’s systems, infrastructure, and network environment.

What You Will Do

• Assist with a wide range of IT issues covering hardware, software, networking, and core business systems.
• Set up and administer email domains, mailboxes, and associated email services.
• Work on application connectivity and integration issues across business tools and platforms.
• Install, configure, and support operating systems, software, and other business applications.
• Deploy, monitor, and maintain LAN/WAN setups, Wi-Fi, routers, switches, and other network equipment.
• Diagnose and fix problems with desktops, laptops, printers, scanners, and other peripherals.
• Keep systems running smoothly by monitoring performance, improving uptime, and supporting security.
• Carry out updates, backups, and routine preventive maintenance on IT systems.
• Respond to user issues promptly and professionally.
• Coordinate with external vendors and service providers whenever needed.
• Maintain accurate IT records, asset lists, and technical documentation.
• Follow internal IT policies and cybersecurity standards.

Requirements

• A bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
• At least 3 to 5 years of experience in IT technical support or a similar position.
• Strong hands-on knowledge of email setup and administration, including Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related services.
• Practical experience with system integration, software deployment, and troubleshooting.
• Solid understanding of networking concepts such as TCP/IP, routers, switches, firewalls, VPNs, and wireless networks.
• Prior experience supporting Windows operating systems and everyday business software.
• Strong analytical thinking, troubleshooting, and problem-solving abilities.
• Good communication skills and a customer-focused approach.
• Ability to work independently while managing several technical tasks efficiently.
• Preference will be given to candidates available to join immediately.

Benefits

• Salary will be competitive and aligned with qualifications and experience.
• Employment visa and other benefits will be provided in line with UAE Labour Law.
• You will join a professional, team-oriented workplace.
• There are opportunities for growth and professional development.

Additional Information

This is an urgent full-time onsite opportunity based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. Immediate joiners are strongly preferred.