IT Coordinator

About Constance Ephelia

Constance Ephelia is a stunning resort situated on Mahé Island in Seychelles, surrounded by pristine beaches and lush tropical landscapes. The company offers a vibrant and supportive workplace that fosters team spirit, personal development, and a commitment to outstanding service. Join a motivated team that values its people and strives to create unforgettable experiences daily.

Role Overview

We are seeking a detail-oriented and efficient IT Coordinator to become an integral part of our progressive resort in Seychelles. This important position is accountable for managing IT projects, delivering first-line technical support, and ensuring seamless functioning of our IT infrastructure. Collaborating across departments, you will help drive technological excellence and innovation at the resort.

Key Responsibilities

• Plan and oversee IT project lifecycles from start to finish, guaranteeing on-time completion within budget constraints
• Deliver initial technical support to employees and guests, troubleshooting issues related to hardware, software, and network connections with patience and professionalism
• Keep IT documentation current, including system setups, network schematics, and asset inventories
• Monitor IT infrastructure to anticipate potential problems and propose viable solutions
• Contribute to implementing cybersecurity best practices and comply with data privacy regulations
• Organize staff onboarding and training for new IT systems and procedures
• Manage IT service ticketing workflows, prioritizing requests and tracking resolution to maintain high service standards
• Support deployment of technology initiatives aimed at boosting operational efficiency and enhancing guest experiences
• Serve as the primary contact for IT inquiries from all departments, providing customer-oriented assistance
• Maintain precise records of IT spending and identify opportunities for cost reduction within the technology budget

Qualifications & Skills

• 3 to 5 years of experience in IT coordination, technical support, or related areas
• Advanced skills in Microsoft Office and experience with IT ticketing platforms
• Solid technical understanding of IT infrastructure, hardware, networks, and operating systems
• Excellent written and verbal communication skills, able to convey technical information clearly to non-technical users
• Strong problem-solving aptitude and keen attention to detail
• Organized and capable of managing multiple priorities simultaneously
• Previous experience in hospitality or resort environments is a plus
• Proven ability to work effectively within diverse, multicultural teams
• Flexibility to work varied hours including weekends and holidays as needed
• Expertise in IT asset and software license management
• Knowledge of cybersecurity standards and data protection principles
• Familiarity with basic networking and troubleshooting techniques
• Excellent customer service skills, demonstrating empathy and patience
• Ability to stay composed and resilient in fast-paced settings
• IT certifications such as CompTIA A+ or Microsoft Certified Associate are advantageous; Project Management certification preferred
• Commitment to ongoing professional development and staying updated with emerging technologies

Additional Information and Culture

At Constance, we prioritize employee well-being, career advancement, and collaboration as core values. We embrace continuous learning and growth paths to nurture our employees' potential. Our family-oriented culture fosters support and care among colleagues. We offer international career opportunities within a prestigious luxury hospitality group. Sustainability and societal responsibility are embedded in our operations. By investing in our employees’ satisfaction and diverse cultural environment, we create a positive atmosphere that translates into exemplary service for our guests. Join a company that celebrates people, innovation, and excellence.