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About the NYC Department of Consumer and Worker Protection

The NYC Department of Consumer and Worker Protection (DCWP) is a premier municipal enforcement agency that promotes economic justice for New Yorkers. DCWP protects residents from unfair, predatory, and deceptive practices while fostering a fair marketplace through enforcement of laws like the Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws. It licenses over 45,000 businesses across more than 45 industries to ensure fair competition and compliance with local regulations. DCWP also offers essential services such as free tax preparation and financial counseling to help New Yorkers manage their finances effectively.

Role Overview

The Licensing Division's General Vending Unit is seeking an Intake Supervisor to manage in-person licensing activities at the Licensing Center. This role reports to the Deputy Director of the General Vending Unit and focuses on efficient operation oversight, ensuring staff deliver prompt and accurate service, and that all financial transactions and licensing functions are accurately recorded and reconciled.

Key Responsibilities

Manage the daily in-person intake operations, guaranteeing adequate staff presence and high-quality service throughout business hours.
Supervise, train, and support intake personnel by monitoring their performance and providing feedback to maintain efficiency and accuracy.
Oversee the collection of licensing fees, ensuring adherence to protocols across all accepted payment forms.
Perform daily financial reconciliations and resolve discrepancies to maintain comprehensive transaction records.
Ensure prompt processing of license applications, verifying that all necessary documentation and payments are received and applications progress without delay.
Identify operational inefficiencies and consult the Deputy Director for complex applicant issues.
Coordinate with the Client Manager and Back Office teams to facilitate smooth applicant transitions and consistent service quality across intake points.
Monitor volume and workflow daily, adjusting staff allocations to reduce wait times effectively.
Assist with application processing and payment handling as needed to support the team.

Minimum Qualifications

High school diploma or equivalent recognized by a state education department or accrediting body.
At least one year of satisfactory clerical work experience.
Keyboard proficiency with the ability to type at a minimum rate of 100 keystrokes (20 words) per minute.

Preferred Skills

Demonstrated experience managing in-person client intake operations.
Strong supervisory and staff training capabilities.
Competence in handling financial transactions and completing reconciliations.
Ability to troubleshoot operational bottlenecks and collaborate effectively with multiple teams.
Additional language proficiency besides English is advantageous.

Additional Information

The position may allow for remote work up to two days per week under the Flexible Work Pilot Program.
Applicants must be permanent civil service employees, hold comparable titles, or be eligible through the 55a disability program or reachable on the civil service list.
The 55a Program offers eligibility for qualified individuals with disabilities.
This role may qualify for federal Public Service Loan Forgiveness benefits.
New York City residency is generally required within 90 days of hire, with some exceptions for employees meeting continuous service criteria in specified adjacent counties.
The City of New York is committed to equal opportunity employment and fosters a diverse, discrimination-free workplace environment.

Intake Supervisor