Intake Coordinator

About SACARE

For 27 years, SACARE has been a South Australian family-owned organisation dedicated to elevating care standards for individuals living with disabilities, long before the NDIS came into existence. Employing over 450 staff members across various disciplines within South Australia, SACARE is known for its innovative service approach and is recognized as an employer of choice.

Role Overview

We are seeking a committed Intake Coordinator to join our expanding team based at the Broadview head office. This full-time position supports our accommodation and community service sectors, focusing on ensuring timely, person-centred service delivery.

Key Responsibilities

• Handle daily enquiries and service requests efficiently, maintaining a person-centred approach within set turnaround times.
• Manage vacancies, waitlists, and service pipelines effectively.
• Oversee daily monitoring of the referrals inbox to action requests promptly.
• Collect and organize necessary documentation from participants and stakeholders to verify eligibility for SACARE’s services.
• Maintain accurate participant data while ensuring privacy and confidentiality.
• Record and update information in the Client Relationship Management System for weekly reporting.
• Coordinate the preparation and scheduling of service agreements, quotations, community visits (preferably face-to-face), initial support needs, and risk assessments.
• Work collaboratively with SACARE’s NDIS specialists, finance, client services, scheduling, service coordination teams, and accommodation managers for smooth transitions.
• Engage in community information sessions to promote services.
• Participate in networking events and exhibitions to enhance referral sources.
• Build and sustain relationships with stakeholders such as support coordinators, plan managers, hospital discharge planners, social workers, and other referrers.
• Partner with the Business Development Manager and Marketing team to develop targeted campaigns, including electronic direct mails, social media, and networking activities to increase referrals.

Candidate Requirements

• Possess a Certificate IV qualification in Business, Community Services, or equivalent experience.
• Hold valid NDIS Workers Check and Working with Children Check.
• Exhibit strong administrative, organizational, and time management skills.
• Have proven experience in the Disability or Community Services sector with knowledge of NDIS and DHS standards.
• Understand current disability-related legislation, policies, and procedures.
• Ability to work independently, prioritise tasks, and meet deadlines.
• Strong interpersonal skills with the ability to collaborate and influence various internal and external stakeholders, including families and carers.
• Demonstrate high initiative, problem-solving skills, professionalism, optimism, and resilience.
• Excellent communication skills, capable of engaging with people from diverse socio-economic and cultural backgrounds.
• Hold a current unrestricted Driver’s Licence.
• Be fully vaccinated against COVID-19.

Benefits

• Competitive salary package.
• Dog-friendly office environment.
• Flexible working arrangements.
• Access to an onsite gym facility.
• Health insurance discount options.
• Regular social events fostering team camaraderie.
• Supportive and dynamic workplace culture balancing hard work and enjoyment.
• Access to a company pool vehicle, subject to policies.

Additional Information

This role may occasionally require work outside regular hours and flexibility to operate across various SACARE sites. Candidates must be authorised to work in Australia. SACARE is an Equal Opportunity employer committed to child safety and implements thorough mandatory screening checks for all employees and applicants. Indigenous Australians and Torres Strait Islanders are encouraged to apply.