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Company Overview

Falcon Express Services Qatar is a logistics company based in Qatar with more than 24 years of experience in the industry. It is regarded as one of the country’s major logistics providers and has served as a Global Service Provider (GSP) for Federal Express Corporation (FedEx) since 1994.

Role Summary

The Import & Export Booking Agent will handle the full booking journey for both inbound and outbound shipments, from checking booking requests and validating paperwork to arranging pickups and following shipments through to delivery. The role sits at the center of communication between shippers, pickup teams, and customers, with a strong focus on accuracy, speed, and clear updates. This position suits someone who is highly detail-focused, process-oriented, and comfortable in a busy back-office setting where service quality depends on timely and precise execution.

Responsibilities

Assess incoming import and export booking requests to make sure the information is complete and correct.
Check shipping paperwork, including commercial invoices, packing lists, certificates of origin, permits, export licenses, and letters of credit where relevant, against booking details and the rules of both origin and destination countries.
Spot missing information or mismatches in documents and work with the shipper or booking party to fix them before processing.
Carry out embargo and commodity-restriction checks, including dangerous goods screening, before moving ahead.
Create accurate Air Waybills for both import and export shipments using verified shipment and document data.
Raise pickup requests with the correct location, timing, and handling notes for inbound and outbound shipments.
Track pickup requests in the system and follow up with the operations team so collections happen on time.
Escalate delayed or risky pickups to the line manager before they affect service commitments.
Keep customers informed at important stages such as booking confirmation, AWB generation, pickup, transit, customs clearance, and final delivery.
Notify customers right away if the chargeable weight changes and explain any cost or service impact, while also informing the pricing team for rate revision.
Pass on any special handling instructions from the shipper, such as dangerous goods, temperature control, fragile handling, non-stackable cargo, or documentation holds.
Set realistic timelines for customers and communicate delays, exceptions, or changes proactively instead of waiting for follow-up questions.
Track shipments continuously from pickup through customs clearance to final delivery.
Update internal systems and customers at each key milestone until proof of delivery is received.
Identify shipments that are delayed, stuck, or flagged as exceptions, and take ownership of resolving them by coordinating with customs and origin/destination teams.
Keep shipment logs and records accurate and current for both import and export bookings for audit and reporting use.
Build and maintain working knowledge of customs rules, prohibited and restricted commodities, and documentation standards across the trade lanes handled.
Identify recurring problems such as repeated document errors or missed export cut-offs and raise patterns to the team lead for account or process correction.
Support root-cause analysis for service failures such as missed pickups, missed cut-offs, delayed deliveries, and document rejections, and contribute to corrective actions.
Work in line with the defined SLAs and KPIs for booking turnaround, pickup success, cut-off adherence, first-contact resolution, and customer update speed.
Take part in continuous improvement efforts to simplify and improve booking-related workflows.
Stay current on system/tool changes, process updates, and regulatory or compliance changes affecting import and export operations.
Maintain a professional, customer-first approach, especially when handling delays, weight changes, or exceptions.

Requirements

A bachelor’s degree or diploma in Logistics, Supply Chain, Business Administration, or a related field is preferred, though equivalent experience may also be considered.
Between 1 and 3 years of experience in freight forwarding, courier or express logistics, import/export documentation, or logistics customer service.
Practical understanding of AWB preparation, import/export documentation, denied-party screening, and customs procedures is an advantage.
Strong attention to detail and the ability to identify inconsistencies in documents and data.
Clear verbal and written communication skills for customer-facing updates.
Ability to handle multiple shipments and bookings at the same time while working under pressure.
Comfort using logistics or booking systems, CRM tools, and Microsoft Office, especially Excel.
A proactive, ownership-based mindset with strong problem-solving ability.
Willingness to work shifts if needed to support urgent international shipment movements.

Additional Information

This is a full-time, onsite position in the Doha Metropolitan Area. The role is designed for someone who can support fast-moving import and export workflows in a back-office environment. No salary, stipend, number of openings, application deadline, or start date was specified in the source information.

Who Can Apply

Candidates with relevant education in logistics, supply chain, business administration, or a related discipline, along with 1–3 years of experience in freight forwarding, courier/express operations, import/export documentation, or logistics customer service, are suitable for this role. Applicants should be comfortable handling time-sensitive shipment coordination and customer communication.

Skills

Shipment booking coordination, air waybill preparation, import/export documentation, customs process understanding, logistics operations support, customer communication, document verification, shipment tracking, CRM usage, Microsoft Excel, problem solving, shift-based work

Import and Export Booking Agent