Human Resource Coordinator

About The Company

Stord is a leading Consumer Experience Company that facilitates smooth checkout processes for top brands through their delivery operations. Experiencing rapid expansion, the company aims to double its revenue within the next 18 months by strategically enlarging its teams company-wide. Combining advanced commerce-enablement technology with large-scale fulfillment services, Stord provides brands a platform to compete with retail giants. Managing over $10 billion in commerce yearly, Stord operates through fulfillment, warehousing, transportation, and an operator-built software suite including Order Management Systems, Pre- and Post-Purchase platforms, and Warehouse Management Systems. Headquartered in Atlanta with locations across the US, Canada, and Europe, the company is supported by premier investors like Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Their mission is to create equal opportunities for all brands by delivering superior consumer experiences and enabling businesses to boost cart conversion, improve unit economics, and nurture customer loyalty.

Role Overview

The HR Coordinator at Stord acts as a crucial liaison within Human Resources, enhancing positive and compliant employee relations. This role partners closely with the local operations team to ensure smooth execution of HR policies, procedure adherence, and culture-building efforts. Advocating for employees while collaborating with warehouse leadership, the Coordinator manages daily HR operations to drive operational success. The position requires flexibility and proactive problem-solving in a fast-growing startup setting. The role demands onsite presence Monday to Friday with shifts rotating between 6:00 am and 4:30 pm and occasional weekend shifts during peak periods.

Responsibilities

• Serve as the main HR point of contact for warehouse-related HR matters, providing consistent and reliable support to both employees and management.
• Work alongside management to handle corrective actions, conduct investigations, manage escalations, and resolve benefits-related inquiries fairly and compliantly.
• Prepare and review daily and weekly attendance reports, monitoring key metrics such as units per transaction, paid time off usage, callouts, and attendance compliance.
• Create, update, and maintain Standard Operating Procedures for people programs and processes, ensuring legal compliance and alignment with industry best practices.
• Promote an inclusive work environment fostering employee advocacy and empower managers and staff to proactively address and solve issues.
• Leverage employee data to identify patterns, generate insights, and recommend engagement strategies to enhance the workforce experience.
• Ensure consistent enforcement of HR policies in partnership with operations teams, complying with legal and company standards.
• Develop and nurture a positive organizational culture balancing operational effectiveness with supportive people-focused programs.
• Plan and execute employee engagement and operational excellence initiatives alongside the People team to maintain a motivated and unified workforce.

Qualifications

• Demonstrated ability to drive change and cultivate inclusivity at all organizational levels.
• Expertise in employee engagement, conflict resolution, and problem-solving with diverse employee groups.
• Experience functioning effectively in dynamic, innovative, and fast-paced environments requiring adaptability.
• Comprehensive knowledge of HR principles, legal compliance, and best practices.
• Strong capability to collaborate with management on strategic initiatives to enrich employee experience.
• Excellent communication skills conducive to cross-level collaboration throughout the company.
• Mandatory bilingual proficiency in English and Spanish.

Benefits

Stord provides a robust benefits package focused on employee well-being and professional advancement, including competitive salaries, health insurance plans, paid time off, and career growth opportunities. The work environment encourages innovation, teamwork, and perpetual learning. Additional perks include employee engagement programs, wellness initiatives, and support for maintaining a healthy work-life balance, fostering a positive and productive workplace culture.

Equal Opportunity Statement

Stord is committed to being an equal opportunity employer that values diversity and strives to create a welcoming environment for all. The company does not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status. Every qualified candidate is encouraged to apply and will be fairly considered without discrimination.