Hotel Porter / Concierge

About Stamford Plaza Adelaide

Stamford Plaza Adelaide, part of Stamford Hotels and Resorts under the Stamford Group, operates a collection of luxury hotels across Australia. The group manages nearly 1800 rooms and employs over 1000 staff, with investments also in commercial properties and luxury residential developments. Valuing its people as its greatest asset, the company fosters a culture of transparency, collaboration, integrity, and entrepreneurial thinking.

Role Overview

We are seeking a courteous and energetic Porter / Concierge to become an integral member of our Front Office team. This permanent full-time role involves engaging guests as the first and last point of contact, ensuring they experience outstanding hospitality throughout their visit. The position demands rotating shifts, including weekends, and is based in the Adelaide CBD.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Assist with luggage handling throughout guests' stays and coordinate luggage storage as needed.
• Escort guests to their rooms while introducing the hotel’s amenities and services.
• Organize transportation arrangements such as taxis and airport transfers, and provide accurate local travel advice.
• Deliver guest requests including amenities and room service items promptly.
• Support conference and event operations as required.
• Maintain the appearance and cleanliness of the hotel entrance and lobby areas.
• Collaborate closely with Housekeeping, Engineering, Food & Beverage, and Front Office teams to ensure seamless guest service.
• Help during busy periods with tasks such as guest check-ins and check-outs.
• Adhere strictly to hotel policies, workplace health and safety standards, and maintain confidentiality.

Candidate Profile

• Previous experience in hotel concierge, porter, front office, or related customer service role is advantageous.
• A genuine enthusiasm for delivering exceptional hospitality.
• Strong communication and interpersonal skills with a professional demeanor.
• Capacity to thrive in a busy environment while maintaining attention to detail.
• Excellent organizational and time management abilities.
• Flexibility to work varied shifts including weekends and public holidays.
• First Aid certification is desirable.
• Physical fitness to manage manual handling tasks.
• Full and unrestricted right to work in Australia.

Culture and Benefits

• Discounted meals and beverages on site.
• Provided meals during scheduled shifts.
• Discounted dry cleaning services at the hotel.
• Opportunities for career progression within the company.
• Discounted onsite parking available.