Hotel Operations Manager

About the company

Radisson Hotel Group is among the largest hotel groups globally, operating and developing more than 1,400 hotels across 95+ countries through ten distinct brands. Its guiding promise, “Every Moment Matters,” is built around a service mindset of “Yes I Can!”.

The organization places strong value on its people, encouraging initiative, teamwork, inclusion, and personal growth. The environment is designed to be supportive, varied, and full of opportunities to build a rewarding career while creating memorable guest experiences.

Role overview

As Hotel Operations Manager, you will steer day-to-day hotel operations while keeping guest experience, commercial performance, and revenue goals in focus. You will act as a key partner to the General Manager and help ensure the hotel runs smoothly, profitably, and in line with legal and brand standards.

Key responsibilities

• Lead operational activity with a broad, hands-on workload and keep priorities aligned across the hotel.
• Deliver guest experiences that exceed expectations and create memorable moments.
• Support the smooth running of the hotel by working closely with Heads of Department.
• Help identify and develop business opportunities while protecting and enhancing brand reputation.
• Ensure compliance with relevant legislation and due diligence requirements.
• Assist in managing the hotel budget and contribute to commercial results.
• Serve as a proactive support to the General Manager and help maintain guest satisfaction.
• Contribute to a service-focused, energetic team culture where high standards and enjoyment go together.

Profile and requirements

• Demonstrated experience in leading hotel operations teams with solid problem-solving ability.
• Strong leadership skills with a practical, lead-by-example working style.
• High personal integrity and the ability to perform in a demanding environment that requires excellence, energy, and discipline.
• Adaptable mindset with a positive “Yes I Can!” attitude.
• Sharp attention to detail and strong creative thinking when solving problems.
• Passion for delivering exceptional service.
• Fluent communication skills in both German and English.
• Strong written and verbal communication ability.
• Confident use of IT systems across different platforms.
• Advanced skills in PowerPoint and Excel.

Benefits and additional information

• Access to international career opportunities across a global network of more than 1,400 hotels, including new properties under development.
• Training and development support through the Radisson Academy.
• Structured onboarding, collaborative teamwork, and a welcoming working atmosphere.
• Special hotel rates for you, friends, and family at Radisson properties.
• 30% discount on food and drinks across Radisson hotels.
• Free accommodation at the hotel for the first month if you are relocating from another city.
• Annual bonus tied to your performance and company performance.
• Referral bonus of 550 CHF/EUR net for each successful hire made through your recommendation.

Culture and equal opportunity

The company promotes an inclusive and supportive workplace where diversity is welcomed and career growth is encouraged. It values ambition, collaboration, and a sense of belonging, and it invites applications from people of all backgrounds. Candidates with severe disabilities or equivalent status are especially encouraged to apply.