Head - Operations

About the Role

The Head of Operations will oversee and manage the comprehensive loan processing cycle to ensure efficient, accurate, and compliant handling of loan-related tasks. This position supports the organization by delivering high-standard service to customers and streamlining lending workflows.

Key Duties

• Oversee the end-to-end management of loan applications from submission through disbursement.
• Verify and validate customer documentation for completeness and precision.
• Maintain and organize loan files in line with company policies and regulatory demands.
• Collaborate with Sales, Credit, Risk, and Collection teams to facilitate smooth loan processing.
• Assist in loan approval and disbursement activities and coordinate follow-ups on pending applications.
• Address customer inquiries regarding loan status and document requirements.
• Update and maintain loan management systems and databases with accurate information.
• Prepare and present operational and MIS reports on daily, weekly, and monthly bases.
• Ensure adherence to internal policies, regulatory standards, and audit protocols.
• Identify and implement improvements to increase operational efficiency and reduce errors.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Finance, Economics, or a related discipline.
• Experience of 1 to 3 years in banking, financial services, NBFCs, or loan operations is preferred; fresh graduates with strong analytical and communication abilities are encouraged to apply.

Skills Required

• Strong communication and interpersonal skills.
• Meticulous attention to detail with high accuracy.
• Proficiency in Microsoft Office, particularly Excel.
• Effective organizational and time management capabilities.
• Knowledge in loan processing, documentation, and banking operations.
• Ability to perform under deadlines and manage multiple responsibilities simultaneously.
• Analytical thinking and problem-solving aptitude.

Performance Metrics

• Turnaround time for loan processing.
• Accuracy and compliance in documentation.
• Volume of processed applications.
• Resolution time for customer queries.
• Compliance adherence to audits and regulations.
• Operational efficiency and minimization of errors.