Head of Ticketing and Memberships

About Al-Qadsiah Club

At Al-Qadsiah Saudi Club, we are building a legacy that transcends the game itself, impacting on and off the field. Motivated by ambition, teamwork, and innovation, our mission is to inspire generations and shape the future of sports in Saudi Arabia. This is more than a position—it’s a chance to contribute to the nation's sporting vision and create history alongside us.

Role Overview

The Head of Ticketing and Memberships will drive the strategic planning and day-to-day management of all ticketing and membership operations. This leadership role is pivotal for boosting revenue, growing attendance, and elevating the supporter experience through integrated ticketing, CRM, pricing, audience insights, and customer service. You will collaborate across departments to expand our fanbase by leveraging data-driven commercial strategies to maximize long-term success.

Key Responsibilities

• Design and execute the long-term ticketing and membership strategies in alignment with club commercial goals and audience expansion targets.
• Create and implement pricing, discount, and yield management plans balancing revenue growth with accessibility and fan loyalty.
• Analyze sales trends, forecast demand, and adjust pricing and inventory tactics to optimize financial results.
• Partner with the Chief Commercial Officer and commercial teams to support overarching growth objectives.
• Ensure efficient operation of ticketing systems, CRM tools, and third-party integrations maintaining high data accuracy and smooth processes.
• Manage ticket inventory configurations and on-sale mechanisms for all events.
• Promote seamless and enjoyable supporter experiences through refined ticketing operations and enforce consistent adherence to ticketing policies and accessibility standards.
• Utilize CRM insights to boost fan engagement, support marketing campaigns, and drive membership increases.
• Implement strategies to enhance supporter retention and loyalty collaboratively with marketing and digital units.
• Generate detailed reports on sales, attendance, revenue, and customer trends to inform business decisions and strategy adjustments.
• Maintain compliance with data protection laws and manage customer data governance diligently.
• Lead and develop a high-performing ticketing and memberships team with clear goals, performance criteria, and continuous improvement culture.
• Foster collaborative relationships with internal and external stakeholders to help meet club ambitions.

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Marketing, Sports Management, or related fields is essential.
• Between 5 and 7 years of experience leading ticketing, box office, or CRM functions, preferably in sports, entertainment, or customer-centric environments.
• Preferred qualifications include a Master’s degree and experience in professional sports clubs, large venues, or major event organizations.
• Demonstrated background in deploying CRM strategies that increase fan engagement, memberships, and retention, especially in growth or transformation settings, is a plus.

Skills and Knowledge

• Strong commercial insight and proven success in enhancing revenue through pricing and sales strategy optimization.
• In-depth knowledge of ticketing platforms, CRM systems, and customer lifecycle management.
• Advanced competency in data analysis to extract actionable commercial insights.
• Effective leadership and stakeholder engagement abilities.
• Experience in creating sustainable ticketing and membership strategic plans.
• Proficient in budgeting, forecasting, and revenue oversight.
• Thorough understanding of supporter behaviors and delivering quality customer experiences.
• Additional advantages include demonstrated growth in attendance, ticketing revenue, and memberships, plus experience scaling ticketing functions in ambitious organizations.

Why Join Us?

Become part of a visionary club setting new benchmarks in Saudi sports, working within an environment that celebrates quality, accountability, diversity, innovation, and unity—the Qadsiah Way.