Head of Operations

Overview

Aware Healthcare, an early-stage mental health technology startup based in San Francisco, is seeking a resourceful and hands-on Head of Operations to join their leadership team. This full-time on-site role involves partnering with the CEO and Head of Therapy to manage all facets of company operations, both internally and in customer-facing functions. The goal is to transform mental health care through data-driven, quality-focused therapy experiences.

About Aware Healthcare

Aware is driven by its mission to build the highest quality therapy system, addressing the vast mental health care gap where only 10% of the 100 million affected Americans receive science-based treatment. By leveraging a data platform, Aware has secured contracts with the top seven insurance companies, unlocking access to over 200 million people and offering competitive reimbursement rates. The company has raised $5.7 million from notable technology investors and was founded in 2020 by AJ Goldstein, formerly associated with Calm and Oura.

Role Responsibilities

• Collaborate closely with the CEO and Head of Therapy to oversee all company operations internally and externally.
• Manage functions including operations management, customer success, finance, human resources, and legal affairs.
• Act as a versatile contributor, rapidly learning new areas and fulfilling the company's evolving needs.
• Develop and implement standardized operating procedures such as toolkits, handbooks, and checklists to ensure uniform, high-quality customer experiences nationwide.
• Identify operational inefficiencies and engineer solutions that amplify organizational efficiency, optimizing time, resources, and information flow.
• Foster open communication throughout the organization, ensuring team members feel supported, well-equipped, and content in their roles.
• Serve as a trusted adviser by offering insightful feedback, asking probing questions, and challenging decisions constructively.

Candidate Profile

• Experience: At least 5 years in operational roles with a minimum of 2 years managing direct reports and over 1 year of hiring and firing experience, preferably having led operations in fast-growing, venture-backed startups.
• Preferred Qualifications: Background in healthcare is advantageous but not mandatory.
• Mindset: Embraces a generalist approach, believes in no task being beneath them, thinks like a business operator, and thrives in fast-paced, ambiguous environments.
• Skills: Exceptional quick learner, innovative problem solver, highly organized and detail-oriented, able to juggle multiple priorities without losing focus.
• Desire: Passionate about autonomy, mastery, and mission-driven work in a high-growth startup context.

Non-fit Profile

• Candidates seeking a predictable 9-to-5 role will not align with the fast-paced, dynamic startup culture.
• Those reluctant to take ownership or uncomfortable with ambiguity and rapid change may struggle in this role.

Company Culture and Benefits

• Opportunity to impact the future of mental health on a large scale through a mission-oriented team.
• Environment that supports personal growth, autonomy, mastery, and purposeful work.
• Comprehensive health benefits including full coverage of premium medical, dental, and vision from the first day of employment.
• A unique company culture with strong core values emphasizing growth, relentless pursuit of excellence, quality-first mindset, first principles thinking, data-driven decision making, and radical candor.
• Competitive salary package, equity options, and flexible vacation and time-off policies.

Company Values

• Growth: Focused on continuous improvement and learning from mistakes.
• Relentless: Demonstrates persistence and creative problem-solving when facing challenges.
• Quality First: Prioritizes delivering exceptional, consistent experiences in mental health care.
• First Principles: Applies foundational thinking to challenge assumptions and innovate.
• Data Driven: Utilizes metrics to create trust and guide decisions.
• Radical Candor: Encourages open, honest communication and transparency.

Equal Opportunity

Aware Healthcare is committed to building a diverse team. Employment decisions are made without regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

About the Founder

AJ Goldstein, founder and CEO, previously led a successful AI consulting firm focused on scaling digital health startups including Calm and Oura. He is dedicated to reshaping mental health care, motivated by personal experience.