Head of Operations

About the Role

We are looking for a seasoned Head of Operations to craft and implement the operational strategy within a complex network delivery setting. This senior leadership position is central to driving operational excellence, enhancing delivery performance, optimizing customer satisfaction, and supporting sustainable enterprise growth.

As a vital part of the leadership team, the role involves converting corporate goals into actionable operational plans, maximizing delivery capabilities, and ensuring the strategic alignment of people, processes, technology, and partners. The individual will spearhead programme and delivery teams, nurturing a performance-driven culture, instituting ongoing improvements, and guaranteeing the fulfillment of operational commitments alongside long-term organizational transformation and expansion.

This position involves hybrid working with three days per week onsite in Reading, England.

Key Responsibilities

• Develop and implement operational strategies aligned with business objectives and expansion plans.
• Oversee complex operational portfolios and delivery projects to meet performance targets, financial goals, risk controls, and client commitments.
• Promote continuous improvement, governance best practices, process efficiencies, and leverage data and technology for operational enhancement.
• Lead, motivate, and nurture multi-disciplinary teams to build accountability, collaboration, and a culture focused on ongoing improvement.
• Administer budgets, manage vendor relationships, and monitor operational efficiency to maximize value.
• Establish robust reporting, risk management, and governance mechanisms to track performance and identify opportunities.
• Drive transformation programs aimed at elevating customer experience, operational capability, and business results.
• Advocate for organizational safety, regulatory compliance, diversity and inclusion, and employee engagement within the operations function.

Experience and Expertise Required

• Extensive leadership experience at a senior level within telecommunications, infrastructure, technology, engineering, or comparable complex operational contexts.
• Demonstrable success in managing large-scale operations and delivering strategic, business-critical outcomes.
• Proven ability to oversee budgets, commercial metrics, operational risks, and vendor partnerships effectively.
• Track record of initiating and sustaining change, transformation, and continuous improvement initiatives.
• Strong skills in stakeholder engagement and influencing senior leadership in dynamic, fast-paced environments.