Head of Community

About TEN and Role Overview

TEN is creating Colorado’s leading peer network connecting top technology leaders, including founders, CEOs, and executives from some of the state's fastest-growing companies. We are seeking a Head of Community based in Denver to fully manage and elevate the member experience, taking ownership from the founder. This role includes onboarding new members, facilitating introductions, organizing events such as dinners, and building scalable systems and playbooks fueling TEN’s growth.

You will be an essential builder in shaping this community, driving impactful experiences that keep members engaged and foster meaningful connections. Working proactively without waiting for direction is critical as action is a core strategy at TEN.

Responsibilities

• Oversee end-to-end event coordination, including scheduling dinners, securing venues, managing RSVPs, preparing run-of-show, and executing event logistics flawlessly.
• Drive the membership journey from onboarding to ongoing engagement, ensuring members feel valued, connected, and supported with consistent follow-ups and personalized introductions.
• Serve as the primary contact for member inquiries related to the portal, logistics, event info, and general support, responding promptly to all requests.
• Organize event programming by sourcing speakers, managing sponsor deliverables, and ensuring appropriate member participation across all gatherings.
• Develop a deep understanding of each member’s business to facilitate valuable and personalized introductions, meticulously tracking these connections in TEN’s internal system.
• Maintain operational excellence by keeping clean data records, updating attendance information, and refining standard operating procedures for smooth event management.

Qualifications and Ideal Candidate Profile

• 3 to 7 years of experience delivering premium, detail-oriented experiences in executive networks, community platforms, or operations roles with a strong focus on member retention and satisfaction.
• Exceptional organizational skills, able to juggle numerous tasks and details simultaneously without losing focus.
• Comfort and enthusiasm for building processes in an early-stage environment, including hands-on work like coordinating logistical details and managing event setups.
• Excellent communication skills, both written and verbal, confident engaging with senior executives and founders.
• Demonstrated ability to rapidly take initiative, make decisions autonomously, and solve problems independently within your domain.
• Familiarity with the technology ecosystem, including startup dynamics, funding stages, and industry terminology, though engineering expertise is not required.

Role Clarifications

• This is not a sales position — there are no member acquisition quotas or outbound selling responsibilities.
• The role focuses on execution rather than solely on strategic planning; your ideas are valued but your primary work is delivering an exceptional member experience.
• Marketing and branding functions are handled by another team.

Performance Metrics

• High member retention and satisfaction rates.
• Excellent onboarding and ongoing member experience quality.
• Measurable positive outcomes and business benefits among members.
• Flawless event execution that frees founder time for member interactions.
• Active member engagement both online and during in-person events.
• Recognition of TEN as a uniquely valuable resource for technology leaders.

Why You Should Join TEN

• Be entrusted with a pivotal organizational function from the outset.
• Influence how TEN scales and serves members across new markets.
• Collaborate with influential founders, CEOs, and tech executives in Colorado.
• Design and build community processes forming the foundation for future growth.

Compensation & Benefits

• Base salary range of $100,000 to $120,000 depending on experience.
• Opportunity for performance bonuses.
• Total target compensation between $110,000 and $130,000.
• Equity participation options.
• Unlimited paid time off to promote work-life balance.