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Overview

Reporting directly to the Managing Director, the General Manager will oversee all business operations of Sincere's Singapore branch. This leadership role focuses on driving commercial success, operational excellence, and organizational efficiency while maintaining the luxury retail ethos of the company.

Key Responsibilities

Design and implement the long-range strategic plan for the Singapore market, ensuring alignment with the broader Group objectives.
Develop yearly business plans, commercial strategies, and prioritize investments to support steady growth.
Identify emerging market opportunities, monitor industry trends, and analyze competitive movements to sustain market dominance.
Lead transformative initiatives that enhance organizational performance, customer satisfaction, and competitive positioning.
Translate overarching strategies into actionable goals across departments with measurable outcomes.

Commercial Performance and Financial Management

Own the revenue, gross profit, and overall profitability targets.
Manage the annual budgeting process, forecasting, and business planning cycles.
Track key financial and operational metrics and take proactive measures to boost performance.
Drive initiatives that improve productivity, profitability, and operational efficiency.
Maintain strict cost controls without compromising on client experiences or brand standards.

Brand and Retail Excellence

Collaborate with brand partners to formulate annual plans and spot growth chances.
Support the launch of products, marketing efforts, and other commercial campaigns.
Enhance Sincere's reputation as a trusted retail collaborator for global luxury and independent watch brands.
Lead retail teams to ensure superior customer service and operational consistency across boutiques.
Promote customer-centric culture that drives satisfaction, loyalty, and productivity.

Client and Marketing Management

Oversee customer acquisition, retention, and engagement frameworks to nurture lasting relationships.
Lead CRM initiatives focusing on data-driven personalization and client lifecycle management.
Manage integrated marketing, events, partnerships, and digital campaigns to boost brand visibility and demand.
Engage collector communities through educational events and exclusive experiences.

Merchandising and Inventory Oversight

Direct merchandise planning, buying, product assortment, allocation, and pricing strategies.
Balance inventory availability with sales performance to maximize turnover.
Align product offerings with commercial goals and brand expectations.

Leadership and Organizational Development

Guide and develop department leaders and boutique managers to meet business targets.
Create a collaborative and accountable work environment focused on continuous improvement and customer focus.
Drive talent growth, succession planning, and performance management initiatives.
Encourage cross-departmental cooperation to improve execution and outcomes.

Stakeholder Relations and Compliance

Maintain strong partnerships with brand principals, landlords, and other key stakeholders.
Lead periodic business reviews with internal and external partners.
Represent the company in relevant meetings, industry events, and forums.
Ensure full adherence to company policies, governance protocols, and operational standards.

Qualifications and Experience

Bachelor’s degree in business management or a related field is required; MBA is favorable.
Minimum 10 to 15 years of managerial experience in luxury retail, premium consumer goods, or similar sectors, including at least five years in senior leadership positions.
Demonstrated success in driving commercial growth and managing business performance.
Deep knowledge of luxury retail operations, brand management, and client engagement.
Experience with cross-functional team leadership and stakeholder management.
Strong commercial insight with financial and analytical expertise.
Exceptional leadership, communication, and interpersonal skills.
Strategic mindset combined with a practical approach to implementation.
Adaptable to dynamic, fast-moving, and customer-focused environments.

General Manager

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