Front Office Shift Leader

Role Overview

Join Hilton Dresden as a Front Office Shift Leader, where you will play a pivotal role in ensuring guests feel warmly welcomed and well cared for from arrival to departure. You will oversee front office operations during your shift, acting as the primary point of contact for both guests and team members.

Key Duties

• Lead and coordinate the front office team throughout the shift to ensure smooth operations.
• Warmly welcome, assist, and bid farewell to guests, ensuring a professional check-in and check-out experience.
• Act as the initial contact for guest requests, needs, and complaint resolution.
• Support team members with daily tasks and operational queries.
• Collaborate closely with housekeeping, reservations, maintenance, and other departments.
• Monitor and enforce service, quality, and safety standards.
• Manage administrative functions including cash handling and shift handovers.
• Represent the hotel with a courteous, confident, and polished demeanor.

Qualifications & Experience

• Previous experience in front office roles, preferably within the hotel industry.
• Experience coordinating shifts or initial leadership experience is advantageous.
• Exceptional hospitality mindset with enthusiasm for engaging directly with guests.
• Strong organizational skills, a responsible attitude, and methodical working style.
• Professional appearance, good manners, and a confident presence.
• Ability to maintain composure and solve problems effectively, even under pressure.
• Proficiency in German and English languages.
• Familiarity with Opera Cloud or similar hotel management software is preferred.
• Willingness to work flexible hours including weekends and public holidays.

Employment Benefits

• Long-term employment prospects with personalized career growth opportunities.
• Salary commensurate with role including annual bonus payment.
• Career advancement possibilities within Hilton Group nationally and internationally.
• Discounted stays within Hilton properties for employees and their family & friends.
• 50% discount at hotel restaurants.
• Reduced meal prices at employee cafeteria.
• Employee perks with local partners and selected online portals.
• Subsidy for the Germany public transport ticket.

Additional Information

The position is full-time and permanent, with employment starting as soon as possible. The workplace is located at An der Frauenkirche 5, Dresden, Germany. Applications from severely disabled candidates will be given preference if suitably qualified. No cover letter is required when applying.