Front Desk Receptionist

About Stella Stays

Stella Stays is revolutionizing hospitality by creating modern, tech-enabled living spaces that feel like home, whether for short or extended stays. Established in 2019, the company has rapidly become a leader across the MENA region, offering fully furnished homes with seamless online booking, instant move-in readiness, high-speed internet, and top-tier amenities, all without cumbersome paperwork.

Our dynamic team thrives in a fast-paced, high-growth environment where innovation and rapid execution are keys to success. If you're eager to contribute meaningfully and grow professionally in a game-changing company, Stella Stays welcomes you to join our journey.

Role Overview

We are recruiting a meticulous and organized Front Desk Receptionist based in Riyadh. This role demands excellent coordination and management capabilities to ensure efficient daily property operations, outstanding guest satisfaction, and smooth communication among stakeholders.

Primary Responsibilities

• Perform daily inspections during check-in and check-out to guarantee property condition and guest contentment.
• Manage inventory and conduct stock assessments to maintain sufficient supplies.
• Supervise housekeepers and maintenance staff, ensuring effective scheduling and superior quality of work.
• Coordinate timely repairs and maintenance to reduce any inconvenience to guests.
• Generate and maintain reports on property operations and guest feedback on daily, weekly, and monthly bases.
• Ensure all property-related documents comply with standards and uphold quality assurance protocols.
• Respond swiftly and professionally to guest requests and requirements on-site.
• Manage additional service requests by liaising with appropriate service providers.
• Identify, engage, and negotiate with trusted service providers and vendors to secure advantageous contracts.
• Maintain the confidentiality and accuracy of sensitive operational data.
• Welcome visitors, clients, and business partners, fostering a professional and friendly front desk environment.
• Handle incoming calls professionally, directing them appropriately and documenting messages when needed.
• Oversee incoming and outgoing mail and packages effectively.
• Keep the reception area clean, organized, and presentable at all times.
• Assist with various other administrative tasks as assigned.

Candidate Requirements

• Preferably hold a bachelor's degree in Hospitality Management, Business Administration, or a relevant discipline.
• Demonstrated experience in front desk and operations management, ideally within the hospitality sector.
• Capable of managing multiple tasks simultaneously with great attention to detail and organizational skill.
• Excellent verbal and interpersonal communication skills to engage effectively with guests and team members.
• Proficient in property management systems and related software tools.
• Capable of autonomous decision-making and operating under pressure in a dynamic setting.

Additional Information

Note that this job description highlights the primary responsibilities and requirements, but additional duties may be assigned by management as needed.