Experienced Staff from Merlin Entertainments Wanted for Leading Attractions Startup

About KYS Limited

KYS Limited is an emerging attractions and theme park enterprise based in Sefton, United Kingdom, with aspirations to become an international frontrunner in the sector. The company is dedicated to crafting groundbreaking and memorable visitor experiences. Joining this startup provides team members the chance to influence organizational culture, operational processes, and visitor experiences from the ground up. The workplace promotes inclusivity, fosters collaboration, and highly values diverse expertise in entertainment and attractions.

Role Overview

This full-time position offers a hybrid working model combining onsite attendance at attractions with opportunities for remote work. The ideal candidate will have prior employment experience with Merlin Entertainments and is eager to apply their knowledge in a dynamic startup setting focused on innovation. Core responsibilities include shaping guest experience protocols, advising on operational safety, and supporting the creation of fresh attractions and themed experiences. Tasks also include optimizing staffing procedures, enhancing visitor flow and queue management, coordinating teams onsite, and partnering closely with leadership to implement best practices from large-scale attraction venues. The role further involves contributing to staff training initiatives and assisting with marketing or guest communication efforts as necessary, working in synergy with cross-functional teams to ensure delivery of premium guest services aligned with industry standards.

Candidate Profile and Requirements

• Previous employment at Merlin Entertainments or a comparable large-scale attractions/theme park operator.
• Expertise across theme park or attraction operations, including guest service, ride management, retail, F&B, or entertainment sectors.
• Proficiency in health, safety, and regulatory compliance within theme park environments.
• Demonstrated effective teamwork and communication skills across multiple organizational levels.
• Ability to thrive in a fast-moving startup environment, with adaptability to evolving processes and roles.
• Strong problem-solving capabilities with a commitment to exceptional guest experiences.
• Willingness to maintain flexible working hours including weekends, holidays, or peak times as per UK labor laws.
• Right to work within the UK and ability to commute to Sefton and other event sites as required.
• Experience in staff training or mentoring within attraction settings is highly desirable.
• Formal education in hospitality, leisure, or tourism is an advantage but not mandatory; equivalent practical experience is appreciated.